Cancelled order

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Kabron
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Cancelled order

Post by Kabron »

Ordered and payed two ODROID-GO, received #track. And then I got:

Dear,
We are sorry to inform you that your order (HKI1806220850) is canceled.
Due to customs X-ray inspection, order cannot be shipped. And we issued you a refund via PayPal.
Sorry for your inconvenience.
Thanks,
Sienna


WTF is going on? I already received several orders from you with no problems.
Is it possible to send it without batteries or it is strategic product?

Am I the only one or every buyer will get this message?
Last edited by Kabron on Thu Jun 28, 2018 6:59 pm, edited 2 times in total.

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Re: Cancelled order

Post by mad_ady »

To what country did you request shipping?

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Re: Cancelled order

Post by Kabron »

mad_ady wrote:To what country did you request shipping?
To Russia

I will complain to Putin

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Re: Cancelled order

Post by tmihai20 »

I actually ordered 2 oDroid-Go, I got a refund too. I think HardKernel has issues with customs, no matter the country you want to be delivered (I am from Romania).
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Re: Cancelled order

Post by mad_ady »

I'll be ordering one too in the near future and report back...

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Re: Cancelled order

Post by odroid »

We had to use EMS courier because Fedex and DHL service was very bad with these countries.
Russia, Iran and Romania

But, the EMS export customs don't allow to ship the battery via airplane.
So we have to refund the orders until we find a solution.
Sorry for the inconvenience caused.

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Re: Cancelled order

Post by mad_ady »

A bit offtopic - but can the GO run without a battery connected? Just powered from the usb port? Some users might prefer to buy it without the battery and add one locally.

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Re: Cancelled order

Post by odroid »

It works without a battery. But you can't find the ODROID customize battery in your country which can fit into the plastic shell.

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Re: Cancelled order

Post by tmihai20 »

Thank you for clarifying this. A friend that wanted one of the 2 oDroid-Go suspected that the battery could not be shipped via airplane. DHL charges an extra 20 euro for their services for 3 years now, that is why I wanted the order to be delivered via EMS. Please keep us updated.
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Re: Cancelled order

Post by mad_ady »

I've received my shipment including the GO via Fedex (to Romania). No problems with the shipping/battery.

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Re: Cancelled order

Post by tmihai20 »

I have just ordered all the parts for oDroid Go except the battery. Mine will come with EMS. I found a battery locally in Romania from here https://www.adelaida.ro/acumulator-3.7v ... 40-cl.html (I hope it will not be considered as advertising). It is a little thicker, I am sure I will have to take down some of the small channels in the front and the back cover, that keep the original battery in place. Someone from HardKernel told me that Fedex will have the same issues as DHL or EMS with delivering the battery. I do not have a Fedex account and I will not create one because of this.
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Re: Cancelled order

Post by mad_ady »

You don't need an account with fedex. They will email you to provide purchase details, a copy of your id card and a statement for empowering them to clear the customs procedures in your behalf. But it's probably more expensive than ems.

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Re: Cancelled order

Post by tmihai20 »

I did not pay less for EMS. I prefer EMS even if it takes longer because there are no fees other than taxes and VAT.
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Re: Cancelled order

Post by mad_ady »

I admit, all of my orders to HardKernel included their discount for contributions to the magazine, so they pay for shipping. But I did not have to pay anything else to Fedex except import tax and vat.

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Re: Cancelled order

Post by Kabron »

Hi there!
Before ordering Odroid QWERTY keyboard, I want to know is the sutuation with delivery to Russia still remains or I can order it directly from Hardkernel?
Thanks in advance

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Re: Cancelled order

Post by tmihai20 »

The problem with delivery is for batteries, not for other components. Try writing them an email so you can get your answer directly odroid@hardkernel.com.
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Re: Cancelled order

Post by vremennyi »

Waaaat? No shipping ODROID-GO to Russia?
So sad...
There is no any warning about that(((

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Re: Cancelled order

Post by mad_ady »

I think you can order the parts without the battery and either source a local battery or run it with a usb battery pack

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Re: Cancelled order

Post by pinkodroid »

The battery is causing all these problems. The shipment via EMS has higher possibility of reject these days when the package includes a battery. But still not 100% reject. We first try to send all your orders praying no-return. But, around 60% of total shipment including battery is being rejected so far. EMS is the only shipment option to Russia now. Yes, 40% of lucky customers receive the GO from Russia.

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Re: Cancelled order

Post by tmihai20 »

My first order for the oDroid GO was returned because of the battery (probably sent via DHL). I ordered everything but the battery and I found batteries locally at a reasonable price, fortunately.
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Re: Cancelled order

Post by Kabron »

Received it (qwerty) successfully

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Re: Cancelled order

Post by vremennyi »

I've received 2 ODROID-GO =) 1 for me, second for coleague) Lucky me)))

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Re: Cancelled order

Post by tmihai20 »

How were those orders delivered: EMS, DHL, Fedex?
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