My ODROID XU4Q reboot alone

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Magicsam
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My ODROID XU4Q reboot alone

Unread post by Magicsam » Thu May 30, 2019 4:42 pm

Hello,

I have reboot problem with my new ODROID XU4Q.
I performed a RMA procedure : HKRMA190422001

The answer was this :

"Our engineer has completed its test. But could not find any abnormal symptoms.
According to our engineer, he doubts any other peripheral devices defect. Such as PSU.
Regarding your board, we will send back to you upon your delivery information confirm"

I'm sorry but i did a lot of tests and I still have reboot problems with my Odroid XU4Q.
I tried with another PSU which I'm sure it works properly.
A 5V 20A PSU that works with an other computer.
For me my Odroid XU4Q does not really work properly.

I have tested my Odroid XU4Q with Recalbox, Retropie and Lakka and always with the same problem.

Do you have any other tests that I can do for you ?

Thank you for your help.

Best regards.

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odroid
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Re: My ODROID XU4Q reboot alone

Unread post by odroid » Thu May 30, 2019 4:53 pm

Many people had a similar issue due to the weak PSU, DC cables and DC plugs.
For example, this thread might be helpful to understand how the voltage drops can cause the system instability.
viewtopic.php?f=99&t=31947

To confirm your power supply stability, you need to measure the voltage of 5V rail on the 30pin GPIO header with a DMM.
Please measure the voltage between the 5V0 pin and GND pin with a DMM. It must be stable at 4.8~5.2V while the system booting process.
https://wiki.odroid.com/odroid-xu4/hard ... _2x15_pins

Magicsam
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Re: My ODROID XU4Q reboot alone

Unread post by Magicsam » Thu May 30, 2019 5:03 pm

Thank you,

I Will test it.

Can you also tell me if you know French stores that sell Official ODROID PSU ?

Thank you.

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Re: My ODROID XU4Q reboot alone

Unread post by odroid » Thu May 30, 2019 5:18 pm

Check this list of distributors.
https://www.hardkernel.com/distributors/

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