XU4 USB 3.0 not working when plug in Keyboard/mouse

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kmtan
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XU4 USB 3.0 not working when plug in Keyboard/mouse

Unread post by kmtan » Wed Apr 24, 2019 12:17 am

Hi
Gooday

I just received my XU4Q today and doing its 1st boot, I found that the mouse/keyboard does not react when plugging into USB 3.0 ports, but when it‘s plug to USB 2.0 port the devices worked well

here below is the checking of lsusb and lsusb -t

odroid@odroid:~$ lsusb
Bus 006 Device 002: ID 0bda:8153 Realtek Semiconductor Corp.
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 002: ID 093a:2510 Pixart Imaging, Inc. Optical Mouse
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

odroid@odroid:~$ lsusb -t
/: Bus 06.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/1p, 5000M
|__ Port 1: Dev 2, If 0, Class=Vendor Specific Class, Driver=r8152, 5000M
/: Bus 05.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/1p, 480M
/: Bus 04.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/1p, 5000M
/: Bus 03.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/1p, 480M
/: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=exynos-ohci/3p, 12M
|__ Port 1: Dev 2, If 0, Class=Human Interface Device, Driver=usbhid, 1.5M
/: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=s5p-ehci/3p, 480M

I am beginner, pls assist me for the issues

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Re: XU4 USB 3.0 not working when plug in Keyboard/mouse

Unread post by odroid » Wed Apr 24, 2019 8:57 am

The USB host hub controller doesn't exist in lsusb output.

Which OS image and power supply do you use?
If you use our official Ubuntu 18.04 with 5V/4A PSU, your board seems to have a hardware issue.

In that case, contact "odroid at hardkernel dot com" with a link of this post.
She will help your RMA process if you purchased the board from us directly.
Otherwise, contact your local distributor/reseller.
Sorry for the inconvenience caused.

kmtan
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Re: XU4 USB 3.0 not working when plug in Keyboard/mouse

Unread post by kmtan » Wed Apr 24, 2019 9:33 am

I am using OS image which pre-loaded by official Hardkernel and with 5V/4A PSU。Will contact for RMA process

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Re: XU4 USB 3.0 not working when plug in Keyboard/mouse

Unread post by kmtan » Wed Apr 24, 2019 9:54 pm

@ordroid, For my case, is that just sent back the XU4Q board, no need to including the 5V/4A PSU and eMMC card

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Re: XU4 USB 3.0 not working when plug in Keyboard/mouse

Unread post by odroid » Thu Apr 25, 2019 8:56 am

Right. Just send us the board.

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