Hardkernel Working hours

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richard-g8jvm
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Hardkernel Working hours

Unread post by richard-g8jvm » Fri Apr 12, 2019 7:49 am

Hi
does anyone know what time the office in S Korea opens in the morning
What are their working hours,
As I 'm waiting to phone them, I know thay are 8 hours ahead, just wondering what time I might get to bed

Richard
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Re: Hardkernel Working hours

Unread post by tobetter » Fri Apr 12, 2019 8:14 am

richard-g8jvm wrote:
Fri Apr 12, 2019 7:49 am
Hi
does anyone know what time the office in S Korea opens in the morning
What are their working hours,
As I 'm waiting to phone them, I know thay are 8 hours ahead, just wondering what time I might get to bed

Richard
You would be able to reach them from 8:00AM to 5:00PM officially by the phone, but I am afraid that you will be guided to visit this forum and post your concern regarding the issues of ODROID products due to the lack of resources and various different types of problems which cannot be covered by in person on the phone. Please let us know what's your issue or concern any time if you are not happy to share your concern in the public area, you can mail to hardkernel at odroid dot com or PM to odroid or me.

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Re: Hardkernel Working hours

Unread post by richard-g8jvm » Fri Apr 12, 2019 8:39 am

0820 in Korea and none answers the phones !!!

I'm very unhappy with the way hardkernel and it sales agents treat customers
I purchased a second C2 for my son, and after a lot of trying to get the HK IR to work properly
I found by substitution I had a duff C2
I posted on the forim and was ignored
I was only after the C2 was returned to the dealer, that someone in HK botherd to answer my postings

When I say sunstitution I mean the eMMC card from the second C2 with a fault ran perfecrly on mine, all other components cound be used on my C2 and
it worked.
But on the new C2 , the key roollover when using the IR remote was too fast, press a key on the remote and it would display two or three entries when using IRW.
I had two of everything so easy to test.
Odroid UK detremined by testing, all they did was power up , nothing else, there was nothing wrong with the C2
and my use of it was not suitable..
Like 50% of users , I use it with kodi for watching streamed video.
They did not send a replacement as agreed, requested everything back so they could refund
and sell it to someone else.
Joy at HK did some work and did find some units responder otrhers didn't.
I requested my C2 sent back to HK to verify the fault.
I was told by HK the UK dealer would send a replacement.. HK said they have been in touch with the Odroid UK dealer
Now they wanted all back , now I find they refunded for the C2, and have basically said they will not supply another unit
so I'm stuck now with a spare 16GB eMMC card, RTC, case and PSU

Dont what ever anyone thinks but anything from Odroid UK, tou will regret it !!!!, I have several odroids, I'm not a novice

Now 0850 in Korea so time to try the phone again

Richard
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Re: Hardkernel Working hours

Unread post by richard-g8jvm » Fri Apr 12, 2019 8:46 am

still now answer ,
just rings for two minutes and stops.
Not a good way to run a company
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Re: Hardkernel Working hours

Unread post by tobetter » Fri Apr 12, 2019 8:57 am

richard-g8jvm wrote:still now answer ,
just rings for two minutes and stops.
Not a good way to run a company
Richard
I've seen that @joy was supporting to find the problem and noticed that your issue ODROID-C2 was discussing, let me check with the person who may had discussed with UK distributor how your device will be managed.
Even I said 8AM, maybe the person who may be able to response the call would be late or somehow not able to response.
Sorry about any inconvinient happened with your ODROID-C2.

Tapatalk wishes you to have fun with ODROID.


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Re: Hardkernel Working hours

Unread post by richard-g8jvm » Fri Apr 12, 2019 12:01 pm

for the benefit of other users
I have tried to telephone HK several times this morning
They do not answer the 3 numbers given on the website
Its now 0355 in the UK, so back to bed

I dont know how I'm supposed to have fun with a C2 I haven't got and will never be able to replaced in the UK.
So I'm left with having to buy one from HK direct.
I feel like HK are more concerned with sales instead of their customers and users.
BUt they should realise that if you dont look after customers and users ,they eventually go away so you make less sales

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Re: Hardkernel Working hours

Unread post by tobetter » Fri Apr 12, 2019 12:24 pm

richard-g8jvm wrote:
Fri Apr 12, 2019 12:01 pm
They do not answer the 3 numbers given on the website
Which phone number did you make a call?
I dont know how I'm supposed to have fun with a C2 I haven't got and will never be able to replaced in the UK.
So I'm left with having to buy one from HK direct.
I feel like HK are more concerned with sales instead of their customers and users.
As I have checked the situation in the office, the sales had discussed with UK dealer and they also had contacted you to offer a couple of options.
What I've noticed is that UK dealer had refunded the amount of ODROID-C2 already, your faulty ODROID-C2 is shipped to Korea to analyze the problem when it arrives which would take some time. Myself or @joy will try to figure out the problem based on your previous post when the device arrives.
Also @joy had sent you a PM this morning to assist you if you have any concern.
I'm describing things what I learned from the emails forward from my sales and heard.

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Re: Hardkernel Working hours

Unread post by richard-g8jvm » Fri Apr 12, 2019 5:44 pm

Good morning

now considering that in my reply to the personal mail to you at 0254 UTC
Good Morning its 0320 here in the UK so thats 1220 in Korea
and NOONE can be bothered to answer any of the 3 telephone numbers you publish on your web site.
If these numbers +82 70 8633 5159, 5159 & 5038 are incorrect, may I remind you I have asked repeatedly
for contact phone numbers.
the same as I sent Joy a copy of the last email from Odroid UK

It seem that not only do not answer you phones , but fail to read replies to meassges sent.
This just get worse and worse and worse

The phone numbers used were that on your web page at the bottom
HARDKERNEL CO., LTD. / (주) 하드커널
대표 : 이제현

개인정보책임관리자 : 박화정 ㅣ 사업자번호 : 138-81-54116 ㅣ 통신판매업 신고번호 : 제 2009-경기안양-872호

ADDRESS : 경기도 안양시 만안구 만안로 475-1 우:13962 ㅣ Tel : 070-8633-5158/5159/5038

FAX : 031-388-4626 ㅣ E-MAIL : odroid @ hardkernel . com
]

AND I repeat again and again I NEVER ASKED FOR A REFUND I aked from the outset for a replacement C2

Odroid UK were passed the section of YOUR wiki relevant to LIRC and ubuntu 18.04
there answer was that all the C2 stock was the same.
and the C2 was not suitable for my use.
I use my C2 with kodi as a media unit to stream video from various sources, as a very high prportion of owners of C2s do.

I replied with

NB. these are in reverse but it shows yet another Odroid UK misrepresentation

misrepresentation is the legal term for not telling the truth.
On Fri, 2019-03-29 at 17:04 +0000, Odroid UK Support wrote:
Hi Richard,

Thanks for the reply. That was checked and lircd-uinput was run - it was part of the instruction set as listed on the ODROID wiki. If you want us to be 100% certain you can upload your disc image and I can have it tested here for exact comparison - please let me know.

Thanks Again,

Keith,
ODROID UK

-----------------


On 29/03/2019 09:13, Richard Bown wrote:
There is one thing that springs to mind Keith
and that is when you tested those C2s from the new batch
did your "engineer" check the lircd-uinut was running.
I bet he didn't and unless he started both lircd and lircd-uinput

no change would be seen
I suspect it wasn't checked

The way to check its running is

$ ps ax|grep lircd

that if its running gives this :-
odroid@odroid:~$ ps ax|grep lircd
730 ? Ss 0:01 /usr/sbin/lircd --nodaemon
731 ? Ss 0:56 /usr/sbin/lircd-uinput
16816 pts/0 S+ 0:00 grep --color=auto lircd


Thats from a working C2

BTW I can call myself an engineer

Regards
Richard
I draw your attention to the page on the wiki
https://wiki.odroid.com/odroid-c2/appli ... buntu18.04

NOWHERE on that page does it say to check if lircd and lircd-uinput processes are running.

THERE IS PROOF that Odroid UK have not told the truth, and anything they say to you MUST be considered as misrepresentation.

Furthermore the MD of odroid UK tolk me that if he sent another unit it could never be returned should it be faulty.
This is a breach of the conditions of waranty of the unit and also a breach of UK consumer protection law
I've put this on forum as its public domain

Regards
Richard Bown
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Re: Hardkernel Working hours

Unread post by richard-g8jvm » Thu Apr 18, 2019 9:09 pm

I would have expected a reply from HK by now

6 days !!!!

Just shows all they really care about is money , once they have it customers dont matter
BR
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Re: Hardkernel Working hours

Unread post by odroid » Fri Apr 19, 2019 11:27 am

We've not received your board yet.
Once we get the board, we will check it.

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Re: Hardkernel Working hours

Unread post by mad_ady » Fri Apr 19, 2019 1:33 pm

@richard: I'm sure they're just busy with shipping/manufacturing N2s. Logistics must be a nightmare...

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Re: Hardkernel Working hours

Unread post by richard-g8jvm » Fri Apr 19, 2019 4:56 pm

Hi mad_ady

Considering I'm left with a spare eMMC card , a RTC , case and power supply.
I would like to see this sorted.
I've been called a liar that anything was wrong with C2 by the UK dealer,
the cost of the C2 refunded when I'd asked for a replacement, and basically told not to purchase from them.

I'm not very happy.
especially I know the C2 has a problem as the eMMC card can be put on my original C2 and it works fine and if I put the eMMC card from my C2 on the defective C2
the problem is still there.
The UK dealer has lied to me and from the comments made by HK he's lied to them as well.
Its nearly May and there is no chance of getting this resolved.
Furthermore, under UK law my legal protection rights are reducing.
They may be very busy, but it only takes a very short time to keep me up dated.
Richard
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Re: Hardkernel Working hours

Unread post by tobetter » Fri Apr 19, 2019 6:15 pm

@richard, I've asked the tracking number of your board and I will check where it is when I have it, I believe it's on the way. Until your board has arrived, what I can do is very less. I understand the problem and your concern so what I can do for you is to look into your board when I have it and let you know how it is. Then we can discuss what we can do next. If you have any other technical questions or concerns or if you are still not happy with it, please let me know.

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