My ODroid XU4 won't boot anymore.

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My ODroid XU4 won't boot anymore.

Unread postby advanttage » Fri Aug 03, 2018 10:08 pm

Hey all,

I ordered my ODroid XU4 with a 5V/4A Power Supply (US) and I'm super excited to get started with it. I did not order an EMMC or SD card, I just flashed Ubuntu to an SD card as per the documentation and gave it a boot!

I was excited once it did turn on, but it seemed to be acting strange. Anyhow, I go out for a bit and come back to the ODroid XU4 dead. It won't turn on, there is no longer even a red power LED. I make my way to the hardware store and grab a multimeter. The multimeter reports 4V, which I think is okayish? Anyhow, where I have cause for concern is the Amperage. I check the Amps and i'm getting anywhere between 0.01 to 1.2 and occasionally a little higher than 2. Nowhere near 4. I purchased it from Ameridroid, and their RMA policy has me a little unclear about whether or not I can send my board back with confidence that I won't have to buy another one.

If you were all in the same boat would you RMA this little board? I'm half prepared to buy a new one directly from HardKernel. My ODroid Go worked perfectly and tracking worked all the way. unlike the tracking I got from ameridroid which cut out in Canada. I will definitely purchase from them again, but I'm hesitant to begin the RMA. Thoughts?

Thanks,

Steve
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Re: My ODroid XU4 won't boot anymore.

Unread postby phaseshifter » Sat Aug 04, 2018 1:38 am

power supply is the first concern..

pls refer to the post as it should explain to you in detail..


viewtopic.php?f=93&t=31729#p230693
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Re: My ODroid XU4 won't boot anymore.

Unread postby phaseshifter » Sat Aug 04, 2018 2:00 am

rma issues with ameridroid are usually very good,,...read the documentation..your board is most likely fine..and try use a sandisk or reliable sd-card
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Re: My ODroid XU4 won't boot anymore.

Unread postby odroid » Sat Aug 04, 2018 10:05 am

The output voltage should be higher than 4.7Volt at least.
In the boot process, the in-rush current could be over 3Amp for a short period.
If you connect a 2.5inch USB HDD, you will see slightly over 3Amp when you access it.
So we have to use 4Amp PSU for the system stability.

Anyway, the measured voltage on the 30pin header power rail is still near 4Volt, your XU4 board or PSU should be something wrong.
If you purchase the PSU with XU4 from Ameridroid, they will replace it.
Contact them first.
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Re: My ODroid XU4 won't boot anymore.

Unread postby advanttage » Thu Aug 16, 2018 6:59 am

I contacted ameriDroid, they tested the board and determined the Power Supply was bad. They sent me proof that the board is fine and are shipping a replacement power supply along with my board. Very excited to get this board running! Thanks for the help folks!
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Re: My ODroid XU4 won't boot anymore.

Unread postby phaseshifter » Sat Aug 18, 2018 3:17 am

that is good news..hope you get it up and running soon..no probs..
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