C0 board with DDRAM errors supplid by lilliput

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fab
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C0 board with DDRAM errors supplid by lilliput

Post by fab »

Hi,

I just got an Odroid C0 from Odroid.co.uk, and the board does not boot with a sd card which is working well on another odroid.
I attached a serial cable to the board to see what is the issue, and this is what I got:


PUB init fail! Reset...
QA5:A;SVN:B72;POC:17F;STS:6B730002;SKIP:1;USB:1;SERIAL:2;STS:6B730000;BOOT:0;IN;
-----------------------------------------------------------------------
* Welcome to Hardkernel's ODROID-C... (Built at 19:33:00 Dec 8 2014) *
-----------------------------------------------------------------------
CPU : AMLogic S805
MEM : 1024MB (DDR3@792MHz)
Aml log : DDR0 - PUB_PGSR0_WLAERR with [808000ff] retry...
Aml log : DDR0 - PUB_PGSR0_WLAERR with [808000ff] retry...
Aml log : DDR0 - PUB_PGSR0_WLAERR with [c08000ff] retry...
Aml log : DDR0 - PUB_PGSR0_WLAERR with [c08000ff] retry...
Aml log : DDR0 - PUB_PGSR0_WLAERR with [808000ff] retry...
Aml log : DDR0 - PUB_PGSR0_WLAERR with [808000ff] retry...
Aml log : DDR0 - PUB_PGSR0_WLAERR with [c08000ff] retry...
Aml log : DDR0 - PUB_PGSR0_WLAERR with [c08000ff] retry...
Aml log : DDR0 - PUB_PGSR0_WLAERR with [808000ff] retry...
Aml log : DDR0 - PUB_PGSR0_WLAERR with [c08000ff] retry...
Aml log : DDR0 - PUB_PGSR0_WLAERR with [808000ff] retry...
Error loop 10times, error...

PUB init fail! Reset...
QA5:A;SVN:B72;POC:17F;STS:6B730002;SKIP:1;USB:1;SERIAL:2;


Any idea of what is wrong with the board?
Last edited by fab on Wed May 25, 2016 2:21 am, edited 4 times in total.

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Re: defective Odroid C0?

Post by odroid »

I think a DRAM chip on your C0 board seems to be damaged by unknown root cause.
Please contact your local distributor with a URL of this thread.
Sorry for the inconvenience caused.

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Re: defective Odroid C0?

Post by fab »

Ok thx.
I'll be waiting for the reply to my request from odroid.co.uk

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Re: defective Odroid C0....DDRAM errors

Post by fab »

I am quite unhappy as I still did not get any reply from ODROID.CO.UK for a valid RMA......

They provided me with a FAULTY board, and seems to not have any customer service who handle the board replacement!

That's really a SHAME!

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Re: Defective C0 board with DDRAM errors supplid by odroid.c

Post by odroid »


fab
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Re: Defective C0 board with DDRAM errors supplid by odroid.c

Post by fab »

The phone call from france to uk will cost more than the board itself.....:-(

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Re: Defective C0 board with DDRAM errors supplid by odroid.c

Post by fab »

Just got an email back from Odroid.co.uk......and they DID NOT answer to my question regarding the RMA terms.....

So I re-send again an email to Odroid.co.uk.....

I will update this topic untill I got something positive from this UK reseller.

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Re: Defective C0 board with DDRAM errors supplid by odroid.c

Post by fab »

Still no reply from LILLIPUT uk (odroid.co.uk). Impossible for me for moment for returning the C0 board.....Their customer service seems to be a disaster!

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Re: Defective C0 board with DDRAM errors supplid by odroid.c

Post by odroid »

We will try to check the issue.

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Re: Defective C0 board with DDRAM errors supplid by odroid.c

Post by fab »

Got a reply from them. I will send my defective C0 board today, and cross my fingers....to get a new working board asap.

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Re: Defective C0 board with DDRAM errors supplid by odroid.c

Post by odroid »

I think every people have a right to have their weekend.
I think you sent an email to them Friday afternoon and you couldn't wait until Monday. :(

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Re: Defective C0 board with DDRAM errors supplid by odroid.c

Post by fab »

You are absolutely right for week end :D
But my email with a non answered question regarding the return agreement was sent nearly one week before..... :?

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Re: Defective C0 board with DDRAM errors supplid by odroid.c

Post by fab »

For the moment, I did NOT get any news from lilliput UK regarding my RMA.

I am sure that they received my C0 back a couple of days ago, as the post tracking system indicates "Delivered".

That's really frustrating to work with this kind of UNRELIABLE resseller!

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Re: Defective C0 board with DDRAM errors supplid by odroid.c

Post by fab »

Some news today!

I am quite happy, as they had confirmed the defective C0 board, and they will send me a new board on next monday....

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Re: Defective C0 board with DDRAM errors supplid by odroid.c

Post by fab »

Got the new replacement C0 board today. This one is working. ;)

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Re: C0 board with DDRAM errors supplid by lilliput

Post by fab »

But did not got any shipment charge refund for sending back to them the defective C0! (Their sales terms clearly stated 3,5£ when sending back defective products).
I sent to them multiple emails to claim my money back regarding the shipment charge, but again no answers from lilliput! :?

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Re: C0 board with DDRAM errors supplid by lilliput

Post by fab »

I had also a faulty C2 (dead ethernet port), purchased to pollin.de.
I asked for a RMA to pollin.de, and got a FREE shipment sheet to send the device back to them, TWO hours after asking for a RMA!!! :o
I sent the C2 back to them, and got the replacement board this morning. All the process took around one WEEK, and I did not pay anything.
Pollin.de has really really a very good customer service!! Very impressive!

Nothing compare to Lilliput uk (Took one month and tons of emails to got the board back, and I had to pay the shipment charge :oops: ).

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