Solution for the USB Host issue. [Update]

Moderators: odroid, mdrjr

Solution for the USB Host issue. [Update]

Unread postby odroid » Wed Feb 12, 2014 3:33 pm

Update!
PCB Rev 0.5 (U3+) doesn't need the jumper anymore.



Some boards have the issue of dead USB host.
Sorry for the inconvenience caused.

Here is a solution.

Install the latest OS image.
Ubuntu (11-Feb-2014 or later version)
http://forum.odroid.com/viewtopic.php?f=77&t=3238
Android (12-Feb-2014 or later version)
http://forum.odroid.com/viewtopic.php?f=78&t=3231

After this update, 3 of 4 damaged boards are working now.


If your board doesn't work even you installed the latest OS update, the USB power circuitry seems to be damaged permanently.
In this case, you need to add a wire as below picture.
u3_jumper.jpg




We investigated the root causes of this issue.
So far we found that high voltage/current from device to host could attack the USB load switch IC(AP2411) on U3.
It means "self powered external HDD" or "powered USB Hub" can be a problem if their USB voltage is higher than 5.2Volt.

We will do further research and let you know our ideas.
Once again, Really sorry for this problem.

[Update]
If your USB hosts still don't work or AP2411 IC is extremely hot, the internal switch in AP2411 has short-like condition due to deep damage.
In this case, you need to cut 4 pins of AP2411 as this picture. Please note you still must add the jumper wire.
After cutting 4 pins, you can use all the community driven OS images for U2/U3 (Whisper, Debain Wheezy, Lubuntu, Pocket Rocket and so on).
image18.png
image18.png (316.49 KiB) Viewed 21982 times

You can also remove the AP2411 instead of cutting the pins. But it is not easy because AP2411 has a soldered thermal pad on the bottom side.

[Update 2014-Feb-26]
We've decided to ship the U3 boards with the modification of PCB as this picture.
U8 AP2411 IC was removed and the jumper wire was added.
s_U3_rev.jpg
User avatar
odroid
Site Admin
 
Posts: 29098
Joined: Fri Feb 22, 2013 11:14 pm
languages_spoken: English
ODROIDs: ODROID

Re: Solution for the USB Host issue.

Unread postby Vort » Wed Feb 12, 2014 9:01 pm

Thanks for your work.

Till now I didn't connect a self-powered USB device to my U3.

But I plan to run the rootfs from a 3.5" HDD with its powered case and the voltage there seems to be 12V.
Am I under a risk?
How would I properly check what voltage comes to the USB from the HDD side?
Vort
 
Posts: 153
Joined: Fri Nov 22, 2013 10:04 pm
languages_spoken: english

Re: Solution for the USB Host issue.

Unread postby odroid » Wed Feb 12, 2014 11:30 pm

Vort wrote:Am I under a risk?
How would I properly check what voltage comes to the USB from the HDD side?


Can you measure the voltage of VBUS on USB connector of HDD box?
User avatar
odroid
Site Admin
 
Posts: 29098
Joined: Fri Feb 22, 2013 11:14 pm
languages_spoken: English
ODROIDs: ODROID

Re: Solution for the USB Host issue.

Unread postby camelslaper13 » Thu Feb 13, 2014 12:55 am

It seems my U3 is having the same problem. I have a few questions:

If I solder this wire onto the board, and it doesn't fix the USB ports, can I still get an RMA for it? If not, then I would rather just sent it back to you than risk being stuck with a permanently broken unit.

And if I solder this wire in to bypass the switch, and I continue to use the self-powered USB device which burned out the switch in the first place, will it cause damage to the board?
camelslaper13
 
Posts: 10
Joined: Thu Feb 13, 2014 12:31 am
languages_spoken: english
ODROIDs: U3

Re: Solution for the USB Host issue.

Unread postby odroid » Thu Feb 13, 2014 12:28 pm

1. If the jumper wire doesn't help to fix the USB host issue, we will accept the RMA.
2. Yes, you can keep using the self powered hub or storage devices.
User avatar
odroid
Site Admin
 
Posts: 29098
Joined: Fri Feb 22, 2013 11:14 pm
languages_spoken: English
ODROIDs: ODROID

Re: Solution for the USB Host issue. [Update]

Unread postby sfara » Fri Feb 14, 2014 3:51 pm

I don't have these issues ... i use 2 ports for mouse and keyboard and 1 port for external usb powered hdd. Is it possible to break in the future if i continue to use the external hdd? Should i unplug it to be safe?
User avatar
sfara
 
Posts: 30
Joined: Tue Dec 31, 2013 11:46 pm
Location: Romania/Bucharest
languages_spoken: english
ODROIDs: U3

Re: Solution for the USB Host issue. [Update]

Unread postby odroid » Fri Feb 14, 2014 4:34 pm

If your USB-HDD has a separated power supply and its output voltage is not stable, you can meet this problem.
To prevent this issue, you may need add a passive USB hub(non-external-power-supply one) between ODROID and HDD.
User avatar
odroid
Site Admin
 
Posts: 29098
Joined: Fri Feb 22, 2013 11:14 pm
languages_spoken: English
ODROIDs: ODROID

Re: Solution for the USB Host issue. [Update]

Unread postby camelslaper13 » Sat Feb 15, 2014 11:47 am

Thank you for responding quickly. I have soldered the wire in place and it works, all USB ports have power now!
camelslaper13
 
Posts: 10
Joined: Thu Feb 13, 2014 12:31 am
languages_spoken: english
ODROIDs: U3

Re: Solution for the USB Host issue. [Update]

Unread postby odroid » Sat Feb 15, 2014 1:13 pm

camelslaper13 wrote:Thank you for responding quickly. I have soldered the wire in place and it works, all USB ports have power now!

Thank you for the confirmation.
User avatar
odroid
Site Admin
 
Posts: 29098
Joined: Fri Feb 22, 2013 11:14 pm
languages_spoken: English
ODROIDs: ODROID

Re: Solution for the USB Host issue. [Update]

Unread postby thenoots » Mon Feb 17, 2014 11:14 pm

Hello.
I have recently bought an Odroid U3 and I plan to use it as a small web server and fileserver. For that, I want to buy an external HDD (this one http://www.bhphotovideo.com/c/product/980459-REG/western_digital_wdbzfp0010bbl_nesn_1tb_my_passport_ultra.html ) and I want to know if I should expect any problems with that configuration. I have found the necessary information on how to setup system booting from the usb-powered drive, but will the U3 provide enough power for the external drive?
Thank you in advance.
thenoots
 
Posts: 10
Joined: Mon Feb 17, 2014 11:01 pm
languages_spoken: english
ODROIDs: U3

Re: Solution for the USB Host issue. [Update]

Unread postby odroid » Mon Feb 17, 2014 11:30 pm

The U3 can supply up to 1,000mA to the USB hosts total.
USB Keyboard eats about 100mA and Mouse eats about 100mA.
If the 2.5-inch USB HDD needs less than 600~700mA with USB 2.0 interface, it should be okay.
But I couldn't find the specification of power consumption in the link.
User avatar
odroid
Site Admin
 
Posts: 29098
Joined: Fri Feb 22, 2013 11:14 pm
languages_spoken: English
ODROIDs: ODROID

Re: Solution for the USB Host issue. [Update]

Unread postby thenoots » Tue Feb 18, 2014 11:47 pm

Yes, indeed. I couldn't find power consumption specs for WD either. Not in the link, not even on their website. I have a 2TB similar HDD which i use at the office and it gets its supply from a single usb port. Never had any issues with it. I will test this today, but I don't expect any problems.
Thank you for your answer.
thenoots
 
Posts: 10
Joined: Mon Feb 17, 2014 11:01 pm
languages_spoken: english
ODROIDs: U3

Re: Solution for the USB Host issue.

Unread postby Vort » Thu Feb 20, 2014 3:59 am

odroid wrote:
Vort wrote:Am I under a risk?
How would I properly check what voltage comes to the USB from the HDD side?


Can you measure the voltage of VBUS on USB connector of HDD box?


Measured it - 0.01V :)
Already attached it to U3, I am able to read it and till now no problem (knock on wood? :D )
Vort
 
Posts: 153
Joined: Fri Nov 22, 2013 10:04 pm
languages_spoken: english

Re: Solution for the USB Host issue. [Update]

Unread postby frak » Sat Feb 22, 2014 12:39 am

hey folks ..
been using wd passport ultra for 4 days now .. without powered usb hub..
frak
 
Posts: 3
Joined: Tue Dec 24, 2013 1:16 am
languages_spoken: english

Re: Solution for the USB Host issue. [Update]

Unread postby zamotcr » Fri Feb 28, 2014 8:57 pm

My Odroid U3USB are working fine, I haven't used a powered usb hub.
Should I apply this fix before something goes bad or I'm safe?
zamotcr
 
Posts: 17
Joined: Fri Jan 31, 2014 9:16 pm
languages_spoken: spanish, english

Re: Solution for the USB Host issue. [Update]

Unread postby odroid » Fri Feb 28, 2014 9:13 pm

Apply that fix when you meet the USB host power issue.
Don't worry too much. ;)
User avatar
odroid
Site Admin
 
Posts: 29098
Joined: Fri Feb 22, 2013 11:14 pm
languages_spoken: English
ODROIDs: ODROID

Re: Solution for the USB Host issue. [Update]

Unread postby sert00 » Tue Mar 04, 2014 2:38 pm

i met this problem.Sadly i powered on u3 only 3\4 times yet because have so low time to use it.Yesteray night i connected to it a passive usb hub,a self-powered hdd from WD and an usb audio card.
At reboot,usb ports died.
Tried the cable soldering,no luck.
Tried cut off 4 pins of IC mentioned,no luck probably due to the difficulty to properly cut them right,being so small and near to a capacitor.
Then i pulled off completely the IC and broke all the 8 pins connections.Placed some hot glue on the little solered cable to prevent accidental hurts,checked continuity with a multimeter inside the DC power supply plug and the second soldering point on bottom of pcb.
The final switch on of u3,after not less than 10 times i tried,usb was recognized.
The works wasn't good,it's why i placed the hot glue.Hope it will works without problem the time being because isn't good have to do this in a brand new thing.
thanks for tips ODROID! :)
2x Odroid-U2
2x Odroid-XU-E
Odroid-U3
Odroid-C1+
Odroid-XU4
Lcd touch panel 10.1"
....and many of the goodies available....
User avatar
sert00
 
Posts: 745
Joined: Sun Feb 24, 2013 12:26 am
languages_spoken: english,italian
ODROIDs: ODROID-U2*2__ODROID-U3__ODROID-XU-E__ODROID-XU-Ebeta__ODROID-C1__ODROID-XU4

Re: Solution for the USB Host issue. [Update]

Unread postby mice777 » Wed Mar 05, 2014 7:53 am

I encountered USB failure after 5 days, so I got here. Need to mention that I had some problems with USB from beginning, one HDD randomly failed to connect, other HDD occasionally disconnecting. At end, USB connectors got hot as hell, and all USB functions stopped.

I made both fixes mentioned here (just wire thing didn't help). Soldering wire on such tiny places is not easy ;) And cutting chip's legs is also challenge.
Now USB seems to work with my disks, hopefully it remains so.
mice777
 
Posts: 13
Joined: Tue Feb 25, 2014 5:41 pm
languages_spoken: english
ODROIDs: U3

Re: Solution for the USB Host issue. [Update]

Unread postby trungdt » Thu Apr 03, 2014 2:38 am

Hi

I just bought an oDroid U3 latest version.

My board does not recognize any USB Keyboard. I tried with all 3 usb ports on the board. I also flash to latest version of Xubuntu.

It can boot, but can not use keyboard. So I can not even first configure it .

What should I do now?

Please help

Trung
trungdt
 
Posts: 1
Joined: Thu Apr 03, 2014 2:35 am
languages_spoken: english
ODROIDs: oDroid U3

Re: Solution for the USB Host issue. [Update]

Unread postby mdrjr » Thu Apr 03, 2014 7:40 am

Does your board comes with the jumper installed already?
mdrjr
Site Admin
 
Posts: 11695
Joined: Fri Feb 22, 2013 11:34 pm
Location: Brazil
languages_spoken: english, portuguese
ODROIDs: -

Re: Solution for the USB Host issue. [Update]

Unread postby pushyamis.kaveti » Mon Apr 21, 2014 9:40 am

Hi,
I had the dead USB ports issue recently and I soldered a jumper, when it didnt work I took off the IC. Then it started working but was getting hot. It worked for two days and now it doesnt detected atleast ine USB port each time I boot it. I am not sure about the reason why its not working now.

Also, for some unknown reason the external reboot switch was detached when I took out the odroid from its case. Could you please let me know if the external switch has something to do with the USB ports issue.

Regards,
Pushyami
pushyamis.kaveti
 
Posts: 3
Joined: Tue Feb 18, 2014 7:06 am
languages_spoken: english
ODROIDs: Odroid U3

Re: Solution for the USB Host issue. [Update]

Unread postby odroid » Mon Apr 21, 2014 11:10 am

The switch was used for power-on signaling from power-off state or HDMI leakage current.
It has no relation to the USB port.

Please post a new topic to solve your problem. We will help you.
User avatar
odroid
Site Admin
 
Posts: 29098
Joined: Fri Feb 22, 2013 11:14 pm
languages_spoken: English
ODROIDs: ODROID

Re: Solution for the USB Host issue. [Update]

Unread postby hardtoneselector » Thu May 08, 2014 3:03 am

Hi,

I am not sure yet if I have the same issue or another with USB, what would be the effects happening with this USB Host Issue. When their is issue, does it reset again or does the driver gets defected always? I have keyboard, Mouse, Ethernet connected and a self powered USB HUB (with cheap webcams connected), once a day ethernet connection is dead, every two days or so all USB components including ethernet is dead, with power off/on all becomes working again. since I have some emc disturbace close bye, I thought that would be the reason, so I seperated the disturbance from odroid u3 location, but still had the same issues, but less. Would the jumper be a solution for me as well?
Thank you
Bernhard
hardtoneselector
 
Posts: 2
Joined: Wed May 07, 2014 5:52 am
languages_spoken: english, german
ODROIDs: u3

Re: Solution for the USB Host issue. [Update]

Unread postby odroid » Thu May 08, 2014 10:13 am

The jumper is a solution for the permanent damage.
I think your issue is not related to this solution.

Can you try your test without external USB hub?
User avatar
odroid
Site Admin
 
Posts: 29098
Joined: Fri Feb 22, 2013 11:14 pm
languages_spoken: English
ODROIDs: ODROID

Re: Solution for the USB Host issue. [Update]

Unread postby davef » Thu May 08, 2014 1:48 pm

Had a similar problem, which was traced to the USB hub falling-over. What is causing your interference?
davef
 
Posts: 13
Joined: Thu Jan 02, 2014 8:13 am
languages_spoken: english

Re: Solution for the USB Host issue. [Update]

Unread postby hardtoneselector » Fri May 16, 2014 2:01 am

sorry for late reply, my interferences might be caused by 230V Fans switched by a USB relay card (TOSR08), nowadays I used a diffrent, USB independent, solution for controlling this fans, so I thought I was getting rid of my USB issue, it just become less, so I think interferences may cause my issue. I can try without usb hub and will report back my results (tough, then I can not hook all devices up,...)
hardtoneselector
 
Posts: 2
Joined: Wed May 07, 2014 5:52 am
languages_spoken: english, german
ODROIDs: u3

Re: Solution for the USB Host issue. [Update]

Unread postby bence » Sat May 24, 2014 6:37 pm

Hello!

I bought an ODROID U3 a few weeks ago but unfortunately I just had a chance to try it. Bad luck for me, because I have the followings:
- my U3 is shipped with the wire jumper installed, so I guess it is the latest (ordered April 2014)
- I have 16GB eMMC module with Xububtu
- I have Logitech MK220 keyboard/mouse combo and also tried a different Logitech 'solo' mouse (VX nano)
- when I first started the board with the USB receiver attached, no mouse/keyboard was available, so I could not do anything in the blue menu
- restarted the board and I could use my keyboard, whooo-hoooo!, but it was glitchy, I pressed the down key and the menu selector went all the way down, etc.
- upon the next reboot I got no USB connectivity at all, all ports had error 32 (or somteimes 71)
- I flashed my eMMC with the latest Xubuntu. Upon the first start everything seemed to be fine: I had normal keyboard functionality on the blue menu.
- When I went on and ubuntu UI booted, I had no mouse control and keyboard was gone too.
- Repeated flashing, the same happened (blue menu: keyboard was fine on first boot, after that everything gone)
- during all the above, my board was getting very- very hot in about 5 minutes of operation. Dunno which chip is the one which gets hot, but the heatsink is almost burning...
- I never attached anything else to the usb ports, just the receiver for the key/mouse and the wifi (when I realized the problem, I removed it, so the above tests are described without wifi added)

Could you please give me a hint what to do? If there anything I could do at all or is this instantly a case of RMA?

Thanks in advance,
Cheers,

Bence
bence
 
Posts: 2
Joined: Sat May 24, 2014 6:11 pm
languages_spoken: english, german, hungarian
ODROIDs: ODROID U3

Re: Solution for the USB Host issue. [Update]

Unread postby odroid » Sat May 24, 2014 8:17 pm

bence wrote:Could you please give me a hint what to do? If there anything I could do at all or is this instantly a case of RMA.
Bence

Do you use our power supply?
User avatar
odroid
Site Admin
 
Posts: 29098
Joined: Fri Feb 22, 2013 11:14 pm
languages_spoken: English
ODROIDs: ODROID

Re: Solution for the USB Host issue. [Update]

Unread postby bence » Sat May 24, 2014 8:26 pm

Yes, that's correct.
bence
 
Posts: 2
Joined: Sat May 24, 2014 6:11 pm
languages_spoken: english, german, hungarian
ODROIDs: ODROID U3

Re: Solution for the USB Host issue. [Update]

Unread postby odroid » Sat May 24, 2014 8:34 pm

bence wrote:Yes, that's correct.


I think your board seems to be defective.
Contact "odroid at hardkernel dot com" with a link of this thread.
She will help your RMA process.
Sorry for your inconvenience caused. :cry:
User avatar
odroid
Site Admin
 
Posts: 29098
Joined: Fri Feb 22, 2013 11:14 pm
languages_spoken: English
ODROIDs: ODROID

Re: Solution for the USB Host issue. [Update]

Unread postby bkmz » Mon Jun 30, 2014 5:19 pm

Hello,
I have a same problem with my board. The wire jumper installed. I install latest android release 4.4.4
I use hub with external power.
It work about week, but today usb not working.
What I shall do?
bkmz
 
Posts: 20
Joined: Mon Jun 30, 2014 5:04 pm
languages_spoken: english, russian
ODROIDs: U3

Re: Solution for the USB Host issue. [Update]

Unread postby odroid » Tue Jul 01, 2014 10:12 am

bkmz wrote:Hello,
I have a same problem with my board. The wire jumper installed. I install latest android release 4.4.4
I use hub with external power.
It work about week, but today usb not working.
What I shall do?


Plug a USB mouse or keyboard without USB hub and let me know the status.
Any working LED on your mouse?
User avatar
odroid
Site Admin
 
Posts: 29098
Joined: Fri Feb 22, 2013 11:14 pm
languages_spoken: English
ODROIDs: ODROID

Re: Solution for the USB Host issue. [Update]

Unread postby bkmz » Tue Jul 01, 2014 12:35 pm

odroid wrote:
bkmz wrote:Hello,
I have a same problem with my board. The wire jumper installed. I install latest android release 4.4.4
I use hub with external power.
It work about week, but today usb not working.
What I shall do?


Plug a USB mouse or keyboard without USB hub and let me know the status.
Any working LED on your mouse?

Mouse didn't work. Led on stick have indicator, but it not work when i plug stick in usb.
bkmz
 
Posts: 20
Joined: Mon Jun 30, 2014 5:04 pm
languages_spoken: english, russian
ODROIDs: U3

Re: Solution for the USB Host issue. [Update]

Unread postby odroid » Tue Jul 01, 2014 1:34 pm

Type "lsusb" and "demsg" via ssh or UART console.
It is let us know what's wrong.

Another question.
Do you use U3 image? It should not be the X2 image.
User avatar
odroid
Site Admin
 
Posts: 29098
Joined: Fri Feb 22, 2013 11:14 pm
languages_spoken: English
ODROIDs: ODROID

Re: Solution for the USB Host issue. [Update]

Unread postby bkmz » Wed Jul 02, 2014 4:15 pm

odroid wrote:Type "lsusb" and "demsg" via ssh or UART console.
It is let us know what's wrong.

Another question.
Do you use U3 image? It should not be the X2 image.

I use u3 image.
I will try connect over ssh....

Update: i can`t connect over ssh, ethernet port looks not working too. led indicator not blinking when i connect a cable.
bkmz
 
Posts: 20
Joined: Mon Jun 30, 2014 5:04 pm
languages_spoken: english, russian
ODROIDs: U3

Re: Solution for the USB Host issue. [Update]

Unread postby mdrjr » Wed Jul 02, 2014 10:12 pm

Not blinking = Not booted. Create another thread and we'll take from there.
mdrjr
Site Admin
 
Posts: 11695
Joined: Fri Feb 22, 2013 11:34 pm
Location: Brazil
languages_spoken: english, portuguese
ODROIDs: -

Re: Solution for the USB Host issue. [Update]

Unread postby ollie2708 » Fri Jul 04, 2014 3:42 am

Hi, I Just received my Odroid U3+. I loaded the latest version of Ubuntu, it loads but the USB ports do not work so I cannot configure it with a mouse and keyboard. I looked, and the board does not have the jumper installed.
ollie2708
 
Posts: 4
Joined: Fri Jul 04, 2014 3:25 am
languages_spoken: english
ODROIDs: Odroid U3

Re: Solution for the USB Host issue. [Update]

Unread postby mdrjr » Fri Jul 04, 2014 5:19 am

Create your own thread and we'll take from there ok?
rev 0.5 boards doesn't have the jumper anymore.
mdrjr
Site Admin
 
Posts: 11695
Joined: Fri Feb 22, 2013 11:34 pm
Location: Brazil
languages_spoken: english, portuguese
ODROIDs: -

Re: Solution for the USB Host issue. [Update]

Unread postby odroid » Fri Jul 04, 2014 10:23 am

This thread is locked to avoid off-topic.
User avatar
odroid
Site Admin
 
Posts: 29098
Joined: Fri Feb 22, 2013 11:14 pm
languages_spoken: English
ODROIDs: ODROID


Return to Hardware and peripherals

Who is online

Users browsing this forum: No registered users and 1 guest