Faulty USB ports on 4 different HC4 units

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SentianLuke
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Faulty USB ports on 4 different HC4 units

Post by SentianLuke »

I recently started developing a hardware platform with the Odroid HC4. Recently when trying to implement a bootable usb recovery stick I discovered that the USB ports are faulty. I diagnosed the issue using this forum post. Things like keyboards work but any sort of USB flash drive fails to read. The only time the flash drives correctly attach is when I use an externally powered USB hub. I have tested with three seperate USB flash drives. All of them work when plugged into a windows laptop and a raspberry pi but not on the HC4's. This issue is happening across all four HC4's that I have received from hardkernel. The RMA process is not feasible due to our location and the shipping costs. We intend to put hundreds of these devices in the field and this throws a major spanner in the works. If we order more can the USB port be tested before shipping? We can't be sending every unit back as the lead time would be ridiculous. I have emailed hardkernel and they said I should make a forum post for technical advise.

dmesg output when connecting a usb flash drive directly into the Odroid USB (USB fails to read):

Code: Select all

 [Tue Apr  5 13:04:57 2022] usb 1-2: new high-speed USB device number 12 using xhci-hcd
[Tue Apr  5 13:04:57 2022] usb 1-2: New USB device found, idVendor=0781, idProduct=5581
[Tue Apr  5 13:04:57 2022] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[Tue Apr  5 13:04:57 2022] usb 1-2: Product:  SanDisk 3.2Gen1
[Tue Apr  5 13:04:57 2022] usb 1-2: Manufacturer:  USB
[Tue Apr  5 13:04:57 2022] usb 1-2: SerialNumber: 0401b2fffcf4510666665fd29fdd8aaf8ccd4ac28d8831cc7274aa65d10d21793ff500000000000000000000adcb669aff95551881558107b82b7e25
[Tue Apr  5 13:04:57 2022] usb-storage 1-2:1.0: USB Mass Storage device detected
[Tue Apr  5 13:04:57 2022] scsi host2: usb-storage 1-2:1.0
[Tue Apr  5 13:04:58 2022] scsi 2:0:0:0: Direct-Access      USB      SanDisk 3.2Gen1 1.00 PQ: 0 ANSI: 6
[Tue Apr  5 13:04:58 2022] sd 2:0:0:0: Attached scsi generic sg2 type 0
[Tue Apr  5 13:04:58 2022] sd 2:0:0:0: [sdc] 60088320 512-byte logical blocks: (30.8 GB/28.7 GiB)
[Tue Apr  5 13:04:58 2022] sd 2:0:0:0: [sdc] Write Protect is off
[Tue Apr  5 13:04:58 2022] sd 2:0:0:0: [sdc] Mode Sense: 43 00 00 00
[Tue Apr  5 13:04:58 2022] sd 2:0:0:0: [sdc] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA
[Tue Apr  5 13:04:58 2022] usb 1-2: reset high-speed USB device number 12 using xhci-hcd
[Tue Apr  5 13:05:29 2022] usb 1-2: reset high-speed USB device number 12 using xhci-hcd
[Tue Apr  5 13:06:00 2022] usb 1-2: reset high-speed USB device number 12 using xhci-hcd
[Tue Apr  5 13:06:37 2022] sd 2:0:0:0: Device offlined - not ready after error recovery
[Tue Apr  5 13:06:37 2022] sd 2:0:0:0: [sdc] tag#0 FAILED Result: hostbyte=DID_ABORT driverbyte=DRIVER_OK
[Tue Apr  5 13:06:37 2022] sd 2:0:0:0: [sdc] tag#0 CDB: Read(10) 28 00 00 00 00 00 00 00 08 00
[Tue Apr  5 13:06:37 2022] blk_update_request: I/O error, dev sdc, sector 0
[Tue Apr  5 13:06:37 2022] buffer_io_error: 22 callbacks suppressed
[Tue Apr  5 13:06:37 2022] Buffer I/O error on dev sdc, logical block 0, async page read
[Tue Apr  5 13:06:37 2022] sd 2:0:0:0: rejecting I/O to offline device
[Tue Apr  5 13:06:37 2022] blk_update_request: I/O error, dev sdc, sector 0
[Tue Apr  5 13:06:37 2022] Buffer I/O error on dev sdc, logical block 0, async page read
[Tue Apr  5 13:06:37 2022]  sdc: unable to read partition table
[Tue Apr  5 13:06:37 2022] sd 2:0:0:0: [sdc] Attached SCSI removable disk 
dmesg output when connecting a usb flash drive with an externally powered usb hub (USB reads successfully):

Code: Select all

[Tue Apr  5 12:54:57 2022] usb 1-2.1: new full-speed USB device number 11 using xhci-hcd
[Tue Apr  5 12:54:57 2022] usb 1-2.1: not running at top speed; connect to a high speed hub
[Tue Apr  5 12:54:57 2022] usb 1-2.1: New USB device found, idVendor=0781, idProduct=5581
[Tue Apr  5 12:54:57 2022] usb 1-2.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[Tue Apr  5 12:54:57 2022] usb 1-2.1: Product:  SanDisk 3.2Gen1
[Tue Apr  5 12:54:57 2022] usb 1-2.1: Manufacturer:  USB
[Tue Apr  5 12:54:57 2022] usb 1-2.1: SerialNumber: 0401b2fffcf4510666665fd29fdd8aaf8ccd4ac28d8831cc7274aa65d10d21793ff500000000000000000000adcb669aff95551881558107b82b7e25
[Tue Apr  5 12:54:57 2022] usb-storage 1-2.1:1.0: USB Mass Storage device detected
[Tue Apr  5 12:54:57 2022] scsi host2: usb-storage 1-2.1:1.0
[Tue Apr  5 12:54:58 2022] scsi 2:0:0:0: Direct-Access      USB      SanDisk 3.2Gen1 1.00 PQ: 0 ANSI: 6
[Tue Apr  5 12:54:58 2022] sd 2:0:0:0: Attached scsi generic sg2 type 0
[Tue Apr  5 12:54:58 2022] sd 2:0:0:0: [sdc] 60088320 512-byte logical blocks: (30.8 GB/28.7 GiB)
[Tue Apr  5 12:54:58 2022] sd 2:0:0:0: [sdc] Write Protect is off
[Tue Apr  5 12:54:58 2022] sd 2:0:0:0: [sdc] Mode Sense: 43 00 00 00
[Tue Apr  5 12:54:58 2022] sd 2:0:0:0: [sdc] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA
[Tue Apr  5 12:54:58 2022]  sdc:
[Tue Apr  5 12:54:58 2022] sd 2:0:0:0: [sdc] Attached SCSI removable disk
When plugged directly into the usb port the flash drives show up in lsusb but do not show in parted, fdsisk or lsblk.

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Re: Faulty USB ports on 4 different HC4 units

Post by tobetter »

Could you please share the out of lsusb and lsusb -t?
Also, did you remove the SPI flash memory?
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Re: Faulty USB ports on 4 different HC4 units

Post by SentianLuke »

tobetter wrote:
Thu Apr 07, 2022 6:36 pm
Could you please share the out of lsusb and lsusb -t?
Also, did you remove the SPI flash memory?
Thanks for the quick reply.

Code: Select all

pi@sentian4o:~$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 000: ID 058f:6387 Alcor Micro Corp. Flash Drive
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
pi@sentian4o:~$ lsusb -t
/:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/1p, 5000M
/:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/2p, 480M
    |__ Port 2: Dev 3, If 0, Class=Mass Storage, Driver=usb-storage, 480M
I have not removed the SPI flash. Petitboot runs fine when no drive is plugged in. NOTE: The pi user is just what we use as default on the HC4's

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Re: Faulty USB ports on 4 different HC4 units

Post by tobetter »

SentianLuke wrote:
Thu Apr 07, 2022 6:42 pm
tobetter wrote:
Thu Apr 07, 2022 6:36 pm
Could you please share the out of lsusb and lsusb -t?
Also, did you remove the SPI flash memory?
Thanks for the quick reply.

Code: Select all

pi@sentian4o:~$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 000: ID 058f:6387 Alcor Micro Corp. Flash Drive
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
pi@sentian4o:~$ lsusb -t
/:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/1p, 5000M
/:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/2p, 480M
    |__ Port 2: Dev 3, If 0, Class=Mass Storage, Driver=usb-storage, 480M
I have not removed the SPI flash. Petitboot runs fine when no drive is plugged in. NOTE: The pi user is just what we use as default on the HC4's
I've looked for the USB storage if we need a driver patch, but no luck.

What I am concerning is if your USB stick is not compatible with the ODROID USB port. We had 1-2 Sandisk USB storage and a couple of random storage which are not compatible, incomplete connection or slow data throughput happened with them. Unfortunately, we didn't find out the solutions even after consulting with SoC vendor.

Meanwhile, what I found with the VID/PID of your USB storage is that it's been added to the Linux driver and this file lists the devices with special attention according to this.
https://github.com/hardkernel/linux/blo ... evs.h#L783

Would you please test with another USB storage product to judge if it's really a USB host port issue?

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Re: Faulty USB ports on 4 different HC4 units

Post by mctom »

SentianLuke wrote:
Thu Apr 07, 2022 6:10 pm
Things like keyboards work but any sort of USB flash drive fails to read. The only time the flash drives correctly attach is when I use an externally powered USB hub.
I wonder if that's the U23 chip problem as well - appears to be still working, but only with low current?
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Re: Faulty USB ports on 4 different HC4 units

Post by SentianLuke »

Here are two other flash drives I tested this morning with the same problem. I want to reiterate that no single flash drive has worked on any of the HC4's. I have posted the outputs of the two I had at the office but I have tested more and none of them work.

Verbatim USB 2.0 flash drive:

dmesg:

Code: Select all

[Fri Apr  8 09:15:41 2022] usb 1-2: new high-speed USB device number 2 using xhci-hcd
[Fri Apr  8 09:15:41 2022] usb 1-2: New USB device found, idVendor=18a5, idProduct=0302
[Fri Apr  8 09:15:41 2022] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[Fri Apr  8 09:15:41 2022] usb 1-2: Product: STORE N GO
[Fri Apr  8 09:15:41 2022] usb 1-2: Manufacturer: Verbatim
[Fri Apr  8 09:15:41 2022] usb 1-2: SerialNumber: 9000818F25155991
[Fri Apr  8 09:15:41 2022] usb-storage 1-2:1.0: USB Mass Storage device detected
[Fri Apr  8 09:15:41 2022] scsi host2: usb-storage 1-2:1.0
[Fri Apr  8 09:15:42 2022] scsi 2:0:0:0: Direct-Access     Verbatim STORE N GO       PMAP PQ: 0 ANSI: 2
[Fri Apr  8 09:15:42 2022] sd 2:0:0:0: Attached scsi generic sg2 type 0
[Fri Apr  8 09:15:44 2022] sd 2:0:0:0: [sdc] 60626944 512-byte logical blocks: (31.0 GB/28.9 GiB)
[Fri Apr  8 09:15:44 2022] sd 2:0:0:0: [sdc] Write Protect is off
[Fri Apr  8 09:15:44 2022] sd 2:0:0:0: [sdc] Mode Sense: 23 00 00 00
[Fri Apr  8 09:15:44 2022] sd 2:0:0:0: [sdc] No Caching mode page found
[Fri Apr  8 09:15:44 2022] sd 2:0:0:0: [sdc] Assuming drive cache: write through
[Fri Apr  8 09:15:44 2022] usb 1-2: reset high-speed USB device number 2 using xhci-hcd
[Fri Apr  8 09:15:45 2022] usb 1-2: reset high-speed USB device number 2 using xhci-hcd
[Fri Apr  8 09:15:45 2022] usb 1-2: reset high-speed USB device number 2 using xhci-hcd
[Fri Apr  8 09:15:45 2022] usb 1-2: reset high-speed USB device number 2 using xhci-hcd
[Fri Apr  8 09:15:45 2022] usb 1-2: reset high-speed USB device number 2 using xhci-hcd
[Fri Apr  8 09:15:46 2022] usb 1-2: reset high-speed USB device number 2 using xhci-hcd
[Fri Apr  8 09:15:46 2022] sd 2:0:0:0: [sdc] tag#0 FAILED Result: hostbyte=DID_ERROR driverbyte=DRIVER_OK
[Fri Apr  8 09:15:46 2022] sd 2:0:0:0: [sdc] tag#0 CDB: Read(10) 28 00 00 00 00 00 00 00 08 00
[Fri Apr  8 09:15:46 2022] blk_update_request: I/O error, dev sdc, sector 0
[Fri Apr  8 09:15:46 2022] Buffer I/O error on dev sdc, logical block 0, async page read
[Fri Apr  8 09:15:46 2022] usb 1-2: reset high-speed USB device number 2 using xhci-hcd
[Fri Apr  8 09:15:46 2022] usb 1-2: reset high-speed USB device number 2 using xhci-hcd
[Fri Apr  8 09:15:47 2022] usb 1-2: reset high-speed USB device number 2 using xhci-hcd
[Fri Apr  8 09:15:47 2022] usb 1-2: reset high-speed USB device number 2 using xhci-hcd
[Fri Apr  8 09:15:47 2022] usb 1-2: reset high-speed USB device number 2 using xhci-hcd
[Fri Apr  8 09:15:47 2022] usb 1-2: reset high-speed USB device number 2 using xhci-hcd
[Fri Apr  8 09:15:48 2022] sd 2:0:0:0: [sdc] tag#0 FAILED Result: hostbyte=DID_ERROR driverbyte=DRIVER_OK
[Fri Apr  8 09:15:48 2022] sd 2:0:0:0: [sdc] tag#0 CDB: Read(10) 28 00 00 00 00 00 00 00 08 00
[Fri Apr  8 09:15:48 2022] blk_update_request: I/O error, dev sdc, sector 0
[Fri Apr  8 09:15:48 2022] Buffer I/O error on dev sdc, logical block 0, async page read
[Fri Apr  8 09:15:48 2022]  sdc: unable to read partition table
lsusb:

Code: Select all

pi@sentian4o:~$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 18a5:0302 Verbatim, Ltd Flash Drive
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
pi@sentian4o:~$ lsusb -t
/:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/1p, 5000M
/:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/2p, 480M
    |__ Port 2: Dev 3, If 0, Class=Mass Storage, Driver=usb-storage, 480M
Sandisk USB 3.2 flash drive:

dmesg:

Code: Select all

[Fri Apr  8 09:31:04 2022] usb-storage 1-2:1.0: USB Mass Storage device detected
[Fri Apr  8 09:31:04 2022] scsi host1: usb-storage 1-2:1.0
[Fri Apr  8 09:31:05 2022] scsi 1:0:0:0: Direct-Access      USB      SanDisk 3.2Gen1 1.00 PQ: 0 ANSI: 6
[Fri Apr  8 09:31:05 2022] sd 1:0:0:0: Attached scsi generic sg1 type 0
[Fri Apr  8 09:31:05 2022] sd 1:0:0:0: [sdb] 60088320 512-byte logical blocks: (30.8 GB/28.7 GiB)
[Fri Apr  8 09:31:05 2022] sd 1:0:0:0: [sdb] Write Protect is off
[Fri Apr  8 09:31:05 2022] sd 1:0:0:0: [sdb] Mode Sense: 43 00 00 00
[Fri Apr  8 09:31:05 2022] sd 1:0:0:0: [sdb] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA
[Fri Apr  8 09:31:05 2022] usb 1-2: reset high-speed USB device number 4 using xhci-hcd
[Fri Apr  8 09:31:36 2022] usb 1-2: reset high-speed USB device number 4 using xhci-hcd
[Fri Apr  8 09:32:45 2022] usb 1-2: reset high-speed USB device number 4 using xhci-hcd
[Fri Apr  8 09:32:45 2022] sd 1:0:0:0: Device offlined - not ready after error recovery
[Fri Apr  8 09:32:45 2022] sd 1:0:0:0: [sdb] tag#0 FAILED Result: hostbyte=DID_ABORT driverbyte=DRIVER_OK
[Fri Apr  8 09:32:45 2022] sd 1:0:0:0: [sdb] tag#0 CDB: Read(10) 28 00 00 00 00 00 00 00 08 00
[Fri Apr  8 09:32:45 2022] blk_update_request: I/O error, dev sdb, sector 0
[Fri Apr  8 09:32:45 2022] Buffer I/O error on dev sdb, logical block 0, async page read
[Fri Apr  8 09:32:45 2022] sd 1:0:0:0: rejecting I/O to offline device
[Fri Apr  8 09:32:45 2022] blk_update_request: I/O error, dev sdb, sector 0
[Fri Apr  8 09:32:45 2022] Buffer I/O error on dev sdb, logical block 0, async page read
[Fri Apr  8 09:32:45 2022]  sdb: unable to read partition table
[Fri Apr  8 09:32:45 2022] sd 1:0:0:0: [sdb] Attached SCSI removable disk
lsusb:

Code: Select all

pi@sentian4o:~$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0781:5581 SanDisk Corp. Ultra
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
pi@sentian4o:~$ lsusb -t
/:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/1p, 5000M
/:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/2p, 480M
    |__ Port 2: Dev 4, If 0, Class=Mass Storage, Driver=usb-storage, 480M

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Re: Faulty USB ports on 4 different HC4 units

Post by mctom »

Could you measure voltage on C256 (Or Vbus on USB port) when the USB port works okay and misbehaves?
A oscilloscope measurement would be perfect if you have access to it, to see if there are any deviations from 5V.
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Re: Faulty USB ports on 4 different HC4 units

Post by SentianLuke »

mctom wrote:
Fri Apr 08, 2022 4:55 pm
Could you measure voltage on C256 (Or Vbus on USB port) when the USB port works okay and misbehaves?
A oscilloscope measurement would be perfect if you have access to it, to see if there are any deviations from 5V.
Unfortunately I will only have access to an oscilloscope on Monday. Voltage readings across C256 remain at 5.27V when a usb flash drive is plugged in and not working, when an externally powered hub with a flash drive in it is plugged in and working and when there is nothing in the usb port.

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Re: Faulty USB ports on 4 different HC4 units

Post by odroid »

We've shipped over several thousand of HC4 units. But we've not seen those USB storage enumeration issue so far.
According to your "dmesg" output, the host controller and power look okay while there was a couple of errors while mounting the mass storage device.

Because that is very weird issue and we have to investigate why all of your four HC4 units have the strange issue.
Our sales team will contact you to help you directly early next week because here Korea is already Friday evening.
Please let me know where / when you purchased the HC4 units.
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Re: Faulty USB ports on 4 different HC4 units

Post by SentianLuke »

odroid wrote:
Fri Apr 08, 2022 5:29 pm
We've shipped over several thousand of HC4 units. But we've not seen those USB storage enumeration issue so far.
According to your "dmesg" output, the host controller and power look okay while there was a couple of errors while mounting the mass storage device.

Because that is very weird issue and we have to investigate why all of your four HC4 units have the strange issue.
Our sales team will contact you to help you directly early next week because here Korea is already Friday evening.
Please let me know where / when you purchased the HC4 units.
Thanks for all the help and the quick responses. I ordered them directly from Hardkernel. Order dates and order numbers below:
Order #HK2202078437 was placed on 2022/02/07
Order #HK2202162165 was placed on 2022/02/16

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Re: Faulty USB ports on 4 different HC4 units

Post by tobetter »

@SentianLuke, can you please share the photo of Sandisk USB 3.2 flash disk which you've tested today?
Also, I wonder if you can share the product page of Alcor flash memory in the first post.

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Re: Faulty USB ports on 4 different HC4 units

Post by SentianLuke »

I don't have the Alcor flash disk on hand at the moment. Here is the Sandisk:

Image

Image
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Re: Faulty USB ports on 4 different HC4 units

Post by odroid »

Our sales division might contact you to collected the HC4 units for our investigation.
When our contracted couriers visit you, please send us a couple of problematic(?) USB flash devices together for our testing.
We will send back all the items to you once we finish the test process.
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Re: Faulty USB ports on 4 different HC4 units

Post by tobetter »

@SentianLuke, I am helping to debug your ODROID-HC4 with USB sticks, please help me to understand your situation correctly.

1. USB issue happens when you want to run your recovery software installed on a USB stick and boot from Petitboot.
2. USB does not have an issue at all when your software is operating on ODROID-HC4 and its OS is installed SD or HDD/SSD.
3. What's the kernel version running in your recovery software and product software?
4. Do you use a multimedia feature or just good enough to run a Linux system that runs certain services?

Also, I wonder if there is a method or a possibility to launch your recovery software through a network if it's supported?

Thank you.

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Re: Faulty USB ports on 4 different HC4 units

Post by neal »

Hi @SentianLuke,

I have tested your four HC4 and reproduced the same issues you explained.
It doesn't work with the released image which is using kernel 4.9. I think that there are some compatibility issues.
On the other hand, there's figured out that when I use the higher version kernel 5.10, It works properly.
So, I recommend you install the 3rd party OS to use USB storage via USB2.0 Host on HC4.
https://wiki.odroid.com/odroid-hc4/trou ... nown_issue
Thanks

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