Broken Screen

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jcben
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Broken Screen

Post by jcben »

I have accidentally broken my screen.
Where can i purchase a new one ?

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Re: Broken Screen

Post by crashoverride »

You should specify the model for the screen you are interested in: ODROID-GO Advance or ODROID-GO Super. It would also be helpful to know the region you are in since there may be a distributor in your area that can help.

HardKernel normally responds during regular business hours. Considering their timezone, it may be after the weekend before you receive a reply.

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Re: Broken Screen

Post by jcben »

It's the ODROID GO SUPER, i am in France.

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Re: Broken Screen

Post by odroid »

Send an email to "odroid at hardkernel dot com" to get an answer about the Go Super LCD replacement part.

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Re: Broken Screen

Post by jcben »

I just received the replacement screen. I mounted it in place of the broken one.
I have checked the screen connector, everything seems correctly plugged.
When I start up the ODROID GO SUPER, the screen turns on but displays remains completely black.
By the way the console works fine, but screen is black.

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Re: Broken Screen

Post by odroid »

In that case, your PCB seemed to have a problem somewhere in the display interface part.

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Re: Broken Screen

Post by mad_ady »

Make sure the display's ribbon cable is fully plugged into the connector. Try reseating it if necessary.

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Re: Broken Screen

Post by jcben »

Yes i confirm i have unplugged and plugged the flat ribon several times.
I have also tried to mount my previous broken screen, and it worked immediately.
So the replacement screen is probably defective.

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Re: Broken Screen

Post by jcben »

Does someone from hardkernel support team can help me please .?
My brand new 5" inch display is still not working.
I have checked several times that the ribbon cable was correctly and fully plugged, but still have a black image.
I have also tried with my previous (broken) screen, and it worked, so i think there is an issue with the new screen.
Thank you for help and support.

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Re: Broken Screen

Post by odroid »

Sorry for late response. I forgot this thread.

Can you take a picture of the connector with the ribbon cable?
Is the previous broken LCD is fully working now mysteriously?
BTW, we've shipped all of LCD modules after functionality test.

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Re: Broken Screen

Post by jcben »

Here is a link to new display connector picture:
https://1fichier.com/?z9xih2kv5oyt2s0xpstd
(PS: My previous screen has a broken glass, but is still working)
Thanks.

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Re: Broken Screen

Post by odroid »

Connection looks fine.
Our sales team will contact you soon.
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