[SOLVED] Brand new HC2 not booting, red light only

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etsurinov
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[SOLVED] Brand new HC2 not booting, red light only

Post by etsurinov »

Hi all,

I recently bought HC2 from hardkernel.com and I am trying to make it work: I attached a hard drive (brand new 4TB Seagate Barracuda compute), inserted a MicroSD card with Ubuntu image for HC2, plugged in 12V 3.5A power supply.

However the red led is continuously on and a green led lights up for a second before turning off. The blue light does not come up at all, the hard drive does not spin and the leds at the Ethernet jack do not come alive. Also if I connect it to a switch, switch does not register an Ethernet connection.

I have an N2+, that I tried with the same power supply and same MicroSD card (though obviously different image), and that one works without issues. I tried to start the device without HDD, tried different OS images (Ubuntu 20 mate, Ubuntu 20 minimal, Ubuntu 18 minimal), even tried to start it without an SD card - nothing changes.

Is there anything I can do, or should I return it while it's under warranty, assuming the device is faulty? If the latter, what is the return process? I could not find the description apart from mentioning that I should pay for shipment back to HK headquarters.

Thanks!

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meveric
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Re: Brand new HC2 not booting, red light only

Post by meveric »

can you post the name and download location of the image you used.
That way it makes easier to confirm it was done correctly.
If you have an UART for ODROIDs it can also be used to debug here, but not every one has one.
Donate to support my work on the ODROID GameStation Turbo Image for U2/U3 XU3/XU4 X2 X C1 as well as many other releases.
Check out the Games and Emulators section to find some of my work or check the files in my repository to find the software i build for ODROIDs.
If you want to add my repository to your image read my HOWTO integrate my repo into your image.

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Re: Brand new HC2 not booting, red light only

Post by etsurinov »

Thank you
I tried the following images:
ubuntu-18.04.3-3.16-minimal-odroid-c2-20190814
ubuntu-20.04-3.16-minimal-odroid-c2-20210201
ubuntu-20.04-3.16-mate-odroid-c2-20210120

Sadly I don't have an UART for ODROIDs and probably won't be able to get it in time before my warranty expires (I only have 2-3 weeks left).

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Re: Brand new HC2 not booting, red light only

Post by meveric »

etsurinov wrote:
Sun Apr 04, 2021 10:24 am
Thank you
I tried the following images:
ubuntu-18.04.3-3.16-minimal-odroid-c2-20190814
ubuntu-20.04-3.16-minimal-odroid-c2-20210201
ubuntu-20.04-3.16-mate-odroid-c2-20210120

Sadly I don't have an UART for ODROIDs and probably won't be able to get it in time before my warranty expires (I only have 2-3 weeks left).
As the name of the image says, it's for the ODROID C2, not for the ODROID HC2.
These are different boards.
Check for images for XU3/XU4 they are the ones that you want.
These users thanked the author meveric for the post:
odroid (Mon Apr 05, 2021 8:19 am)
Donate to support my work on the ODROID GameStation Turbo Image for U2/U3 XU3/XU4 X2 X C1 as well as many other releases.
Check out the Games and Emulators section to find some of my work or check the files in my repository to find the software i build for ODROIDs.
If you want to add my repository to your image read my HOWTO integrate my repo into your image.

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Re: Brand new HC2 not booting, red light only

Post by etsurinov »

Ok, I was stupid. Thanks a lot for the help!

ubuntu-20.04.1-5.4-minimal-odroid-xu4-20200812 fixed the issue - blue light lit up and started pulsing, network link works too.

Thanks again!

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Re: Brand new HC2 not booting, red light only

Post by meveric »

no prob :)
Donate to support my work on the ODROID GameStation Turbo Image for U2/U3 XU3/XU4 X2 X C1 as well as many other releases.
Check out the Games and Emulators section to find some of my work or check the files in my repository to find the software i build for ODROIDs.
If you want to add my repository to your image read my HOWTO integrate my repo into your image.

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Re: [SOLVED] Brand new HC2 not booting, red light only

Post by odroid »

This is the latest Ubuntu minimal image for HC2/XU4.
https://wiki.odroid.com/odroid-xu4/os_i ... l/20210112

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