Why HardKernel don't answer our mails ?!

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Fab2Ris
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Why HardKernel don't answer our mails ?!

Post by Fab2Ris »

Hi guys!

I'm Fabrice, the CM of Recalbox OS, the Retrogaming system
We are working hard (and for free...) to make Recalbox compatible with different Odroid cards (Odroid XU4, Odroid XU4Q, Odroid XU4 OGST Case, Odroid Go Advance, Odroid Go Super), and this, since 2017.

However, since that date (4 YEARS!!), HardKernel has never wanted to answer any of our many emails...

Is there a problem?
Why this silence?
Why don't you want to work with us?

All our team really appreciate your products, and we could do so much more, but... your silence is just discouraging.
You have my email in my profile, feel free to FINALLY answer me. ;)

Have a nice day!

Fab2Ris
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mad_ady
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Re: Why HardKernel don't answer our mails ?!

Post by mad_ady »

Don't take it personally, but they prefer to use the forum for technical discussions. It's more manageable than email...

L67GS
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Re: Why HardKernel don't answer our mails ?!

Post by L67GS »

I'm surprised something this interesting didn't have a presence here in 2017.

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Re: Why HardKernel don't answer our mails ?!

Post by rooted »

I'm guessing your email wasn't for support?

You won't get an email response currently for certain being it's lunar new year and they are on holiday.

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Re: Why HardKernel don't answer our mails ?!

Post by fvolk »

Fab2Ris wrote:
Fri Feb 12, 2021 9:22 pm
HardKernel has never wanted to answer any of our many emails...
How do you know "never wanted"? You ascribe to Hardkernel a specific motif?

Email is not a medium with guaranteed delivery,
some messages are silently eaten early by the mail server,
some messages may then be classified by an account specific spam filter as "junk email" - and then drown in the pile amongst many others.

Why I say that - I recently wondered about something similar, then I figured out that when I send perfectly legitimate short "plain text" mails, O365 users tend to find them in their junk folder and ignore them, while when I send the same text as "HTML" mail they receive it just fine...

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Re: Why HardKernel don't answer our mails ?!

Post by odroid »

Fab2Ris wrote:
Fri Feb 12, 2021 9:22 pm
Is there a problem?
I don't think so. Let's have a talk on the forum.
Fab2Ris wrote:
Fri Feb 12, 2021 9:22 pm
Why this silence?
We are not so silence. This developers' forum looks crowded.
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Fab2Ris wrote:
Fri Feb 12, 2021 9:22 pm
Why don't you want to work with us?
A lot of developers have been working together on this forum since 2013.
We want to play with you too.
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meveric (Tue Feb 23, 2021 3:18 pm)

Fab2Ris
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Re: Why HardKernel don't answer our mails ?!

Post by Fab2Ris »

odroid wrote:
Mon Feb 15, 2021 10:08 am
We want to play with you too.
Hello everyone,

Thank you for your welcome and your friendly answers. :oops:
We had chosen the way of emails because we found it more direct and more "official". Sorry for the mistake. :roll:

We are looking to contact you because we appreciate your products, and this, for years.
Today we would like to develop a real collaboration in 2021.

We would very much like to have a privileged discussion channel with your team of developers in order to have access to different technical resources, but also to be aware of your news/projects and receive development samples, with the goal of making our Retrogaming OS 100% compatible the day your new products are officialy announced.

In addition, we have a growing community of +100k followers, we are Twitch Partner, and we could showcase your products through contests, etc.

Finally, we would love to get closer to you to brainstorm together about the future of hardware, and (why not!) develop together the ultimate hardware for the mini-retrogaming-console of the future!

You have my email and contact information.
Looking forward to reading you :)


Fab2Ris

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Re: Why HardKernel don't answer our mails ?!

Post by odroid »

We've been working very closely with many gaming OS developers in this forum publicly.
For example, there are several public projects for the OGA/OGS devices.
Batocera: viewtopic.php?f=193&t=37256
EmuELEC: viewtopic.php?f=193&t=37281
GameStation Turbo: viewtopic.php?f=193&t=38177
RRVL: viewtopic.php?f=193&t=38140
RetroELEC: viewtopic.php?f=193&t=39281
LineageOS: viewtopic.php?f=193&t=41391

If you open a new project and enjoy the development with forum users, we are very willing to supply a couple of free hardware samples for your development team.

BTW, we already sent out XU4/C2 board samples to Recalbox dev team in 2017. ;)
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meveric (Tue Feb 23, 2021 3:16 pm)

Fab2Ris
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Re: Why HardKernel don't answer our mails ?!

Post by Fab2Ris »

odroid wrote:
Tue Feb 23, 2021 10:01 am
If you open a new project and enjoy the development with forum users, we are very willing to supply a couple of free hardware samples for your development team.
Here we go ! :D
viewtopic.php?f=193&t=41948&p=322824#p322824

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