New H2 doesn't boot black screen only

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gyps
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New H2 doesn't boot black screen only

Unread post by gyps » Thu Feb 06, 2020 5:57 pm

Hi there,
my new H2 board refuses to boot, no video signal is send to HDMI.
Configuration is:

Board: ODROID-H2, Rev-B 2
Memory: Crucial CT8G4SFS824A
SSD: INTEL SSD 660p series, Model ssdpeknw020tb
Boot-Medium: USB Stick with Debian testing iso
Power supply: 15V/4A

Power Supply and Board were bought at pollin.de, USB is old and used to install several Laptops before. Memory and SSD bought at alternate.de.

When I boot the device with above mentioned config I get
1. Plug in Power (--) -> (blue-red- ) -> ( -red- )
2. Press Power button (-red-) -> (blue-red-blue, USB blinking) -> (blue-red-blue), USB steady

Same config but SSD removed: same result
I have no eMMC installed, so I tried to install one from another (ARM-based) Odroid we have here. Same result.

According to the Wiki the RAM should work.
Also according to the Wiki if led is steadily on, cause could be either boot medium or ram.
Since the boot medium did work on other PCs I suspect RAM doesn't work (but in the Wiki @powerful owl reported that this RAM works for him).

I'm kind of clueless now. Any help would be appreciated.

Thanks,
Alex

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Re: New H2 doesn't boot black screen only

Unread post by odroid » Thu Feb 06, 2020 6:40 pm

Try other memory slot if you use a single DRAM module to narrow down root causes.

If it doesn't help, please contact your local distributor for the RMA process.

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Re: New H2 doesn't boot black screen only

Unread post by gyps » Thu Feb 06, 2020 6:46 pm

Tried both slots.
So you suggest to return merchandise. But which one? The RAM, the SSD, the Board?
Since I don't know which component is not working I wanted to first find out.

My idea would be to first change RAM if this doesn't help return the board?
Can it be caused by the 2TB SSD (even though the problem arises as well if the SSD is removed?)

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Re: New H2 doesn't boot black screen only

Unread post by odroid » Fri Feb 07, 2020 9:30 am

The BIOS screen must appear without the SSD and USB storage if the RAM works fine.
So you need to send the RAM and the board probably.
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Re: New H2 doesn't boot black screen only

Unread post by teeedubb » Fri Feb 07, 2020 4:22 pm

What TV?

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Re: New H2 doesn't boot black screen only

Unread post by gyps » Fri Feb 07, 2020 5:36 pm

odroid wrote:
Fri Feb 07, 2020 9:30 am
The BIOS screen must appear without the SSD and USB storage if the RAM works fine.
So you need to send the RAM and the board probably.
Sent back the RAM and will give Kingston ValueRAM SO-DIMM 8 GB DDR4-2400, KVR24S17S8/8 a try now.

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Re: New H2 doesn't boot black screen only

Unread post by gyps » Fri Feb 07, 2020 5:37 pm

teeedubb wrote:
Fri Feb 07, 2020 4:22 pm
What TV?
???
If you mean monitor, I tried different monitors 2k to 4k.

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Re: New H2 doesn't boot black screen only

Unread post by teeedubb » Fri Feb 07, 2020 5:42 pm

Ahhh ok, I asked because there are incompatibilities between Samsung's uhd mode and gemini lake hardware - first time I booted my H2 all it displayed was a blank screen.

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Re: New H2 doesn't boot black screen only

Unread post by odroid » Mon Feb 10, 2020 1:24 pm

gyps wrote:
Fri Feb 07, 2020 5:36 pm
odroid wrote:
Fri Feb 07, 2020 9:30 am
The BIOS screen must appear without the SSD and USB storage if the RAM works fine.
So you need to send the RAM and the board probably.
Sent back the RAM and will give Kingston ValueRAM SO-DIMM 8 GB DDR4-2400, KVR24S17S8/8 a try now.
Once you receive the Kingston RAM, please share the test result.

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