Hi all,
I've heard nothing but good things about ameridroid, however I assume this is when the product actually arrives. My experience with them wasn't so great. Below is the actual email's back and forth until they went quiet and stopped responding 2 days ago. Please read from bottom up and decide for yourselves.
I'm not here to bash them or start a flame war, just want to make others aware of potential risks when things don't go as planned.
Allan
Allan xxx
Wed 6/26/2019 6:16 PM
To: Orders <orders@ameridroid.com>
1 attachments (44 KB)
shipping.jpg;
Hi Daniel,
I've attached a screenshot of the shipping options that were available to me. You'll note that only the globegistics option has a note saying speed not guaranteed and not insured. This implies all the other options were insured and why I purposely selected the considerably more expensive USPS option (which kind of implies will be insured since there is no note advising it is not). I'd advise on changing the USPS option to also state not insured as this is very misleading.
Have to say I'm a little disappointed by this whole situation. Ameridroid has great reviews all over, but it appears these are only when things go as expected. In my instance, the parcel has gone missing and other than a few emails stating you've tried calling them I've had nothing and been basically left out of pocket. Not that I am particularly expecting anything, but an offer of goodwill or similar may have helped, instead of just being told that basically USPS aren't helping and i'm out of luck (and pocket) as it was not insured (as stated, the option gave the impression it was insured).
While I do appreciate this is not your fault, it is certainly not mine either. Sadly, I'm going to pass on the ordering of the H2 from you guys and go direct from hardkernel.
Allan
From: Orders <orders@ameridroid.com>
Sent: Tuesday, June 25, 2019 12:54 PM
To: Allan xxxx
Subject: Re: New customer message on June 3, 2019 at 9:41 am
Hello Allan,
I am sorry, First Class mail does not have any insurance on it, and the USPS is basically refusing to look into it further. I apologize for this issue, and that I can't get them to put any effort into this. I am going to call the USPS one more time, hopefully they will be able to uncover something. Thank you for your business and your patience,
Daniel
ameriDroid
On 6/25/2019 8:22 AM, Allan xxx wrote:
Hi Daniel,
It's been another week now with nothing. Was the package insured at all for loss? If it was and they are likely to issue a refund do you have any idea on this?
I'm wanting to order a H2 and if a refund is likely from USPS then I will hold off and add it to the H2 order.
If the package wasn't insured and I just have to eat the loss then there's no point me holding on and I may as well pre order the H2 right away.
Let me know what you think is best to do?'
Thanks
Allan
From: Orders <orders@ameridroid.com>
Sent: Wednesday, June 19, 2019 4:52 PM
To: Allan xxx
Subject: Re: New customer message on June 3, 2019 at 9:41 am
Hello Allan,
Unfortunately, we do not have a DHL location or pickup in our area, so we cannot offer DHL as a shipping option, but UPS and FedEx are much more reliable options than is the USPS. I am still hoping that we will be able to locate your order; I will let you know when I receive any result from the USPS. I appreciate your patience in this matter,
Daniel
ameriDroid
On 6/19/2019 12:23 PM, Allan xxx wrote:
Hi Daniel,
Unless the package was insured then it might not be worth the hassle. I should have known better and spent the extra $10 for DHL/Fedex. If it wasn't insured then all of this might be a little pointless.
I'm wanting to order a H2 from you guys when you get stock so if the package hasn't arrived by then (doubtful at this point!) then i'll just chalk it down as a learning experience and use a better courier in future.
I'll order the H2 and the replacement N2 at the same time and get the shipped by DHL. Luckily the order was only about $100 so while annoying it's not the end of the earth.
Thanks
Allan
From: Orders <orders@ameridroid.com>
Sent: Tuesday, June 18, 2019 6:17 PM
To: Allan xxxx
Subject: Re: New customer message on June 3, 2019 at 9:41 am
Hello Allan,
I have been trying all day to start a missing mail claim, but as the USPS does not actually want you to begin this process they make it as hard as humanly possible to complete, eg: broken links etc... I am on hold now with the postal service and I will contact you once I have made progress. Thank you,
Daniel
ameriDroid
On 6/18/2019 5:02 AM, Allan xxx wrote:
Hi Daniel,
Just reaching out as per your request in the email below. Did you hear anything from USPS?
Thanks
Allan
From: Orders <ordersameridroid@sonic.net>
Sent: Tuesday, June 11, 2019 1:58 PM
To: Allan xxx
Subject: Re: New customer message on June 3, 2019 at 9:41 am
Hello Alan,
I have contacted the USPS and they are looking into it. I have been told to give them a week to try and locate it, and they will contact me. If you have not heard back from me by next Tuesday, please contact me again and I will begin a missing mail search. Thank you for your business and your patience,
Daniel
ameriDroid
On 6/11/2019 6:20 AM, Allan xxx wrote:
Hi Daniel,
Sadly this has still not arrived. Could you look into it with USPS please?
Also, just as a second point, do you any a date for the Odroid H2's to come back in stock yet?
Thanks
Allan
From: Orders <ordersameridroid@sonic.net>
Sent: Monday, June 3, 2019 1:50 PM
To: xxxx
Subject: Re: New customer message on June 3, 2019 at 9:41 am
Hello Allan,
Usually I would think that would have been delivered by now. Unfortunately, with USPS First Class service, the tracking does not update after the package leaves the U.S. until it is delivered. If you have not received your shipment by the end of this week, please contact us again, and we will inquire within the USPS. Thank you for your business and your patience,
Daniel
ameriDroid
On 6/3/2019 9:41 AM, ameriDroid (Shopify) wrote:
You received a new message from your online store's contact form.
Name:
Allan xxxxx
Email:
xxxxxxx
Phone:
xxxxx
Message:
Hi guys,
Could you do a quick check on ORDER: AD17193. It was shipped early May but I have not received it so far. The tacking number: UA429842017US hasn't had any update since it was in San Fran on May 10th.
I may be contacting you too early, so let me know if that's the case and I'll hold on longer!
Thanks
Allan