Missing eMMC5.0 HS400 Flash Storage from newly purchased Odroid-XU4

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Missing eMMC5.0 HS400 Flash Storage from newly purchased Odroid-XU4

Post by PT_Ops_support »

Hi All,

We were advised by Sienna from odroid <odroid@hardkernel.com> team to raise a query from this forum.
We purchased the Odroid - XU4 last 2021/05/24 from their website.
The description showed the following items:

* Samsung Exynos5422 Cortex™-A15 2Ghz and Cortex™-A7 Octa core CPUs
* Mali-T628 MP6(OpenGL ES 3.1/2.0/1.1 and OpenCL 1.2 Full profile)
* 2Gbyte LPDDR3 RAM PoP stacked
* eMMC5.0 HS400 Flash Storage
* 2 x USB 3.0 Host, 1 x USB 2.0 Host
* Gigabit Ethernet port
* HDMI 1.4a for display
* Size : 83 x 58 x 20 mm approx.(excluding cooler)
* Power: 5V/4A input
* Linux Kernel 5.4 LTS
* We guarantee the production of XU4 to the End of 2022, but expect to continue production long after.[/list]

Upon receiving the device, we noticed that the eMMC5.0 HS400 Flash Storage is missing.
See screen below:

Image

We did not order the flash storage separately as we expected that will be included when we purchased the Odroid -XU4 as it was stated in the description.

Did anyone encountered this purchase issue?
Able to advise the process to get the flash storage that was stated from the website: https://www.hardkernel.com/shop/odroid- ... ial-price/?
Your assistance/advise is highly appreciated.
Thank you.

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odroid
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Re: Missing eMMC5.0 HS400 Flash Storage from newly purchased Odroid-XU4

Post by odroid »

I think "eMMC5.0 HS400 Flash Storage" should be "eMMC5.0 HS400 Flash Storage Interface".
Sorry for the confusion caused. We will update the product description soon.

Anyway, we've sold the eMMC storage modules separately since '2013.
8GB eMMC Module: https://www.hardkernel.com/shop/8gb-emm ... xu4-linux/
16GB eMMC Module: https://www.hardkernel.com/shop/16gb-em ... xu4-linux/
32GB eMMC Module: https://www.hardkernel.com/shop/32gb-em ... xu4-linux/
64GB eMMC Module: https://www.hardkernel.com/shop/64gb-em ... xu4-linux/

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Re: Missing eMMC5.0 HS400 Flash Storage from newly purchased Odroid-XU4

Post by PT_Ops_support »

Noted on the clafication @Odroid. Appreciate it.
Yeah, could have helped if it was updated sooner as it was really misleading.
Thank you.

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Re: Missing eMMC5.0 HS400 Flash Storage from newly purchased Odroid-XU4

Post by odroid »

Updated.
eMMC5.0 HS400 Flash Storage Interface (eMMC modules sold separately)

Please don't forget to buy a micro-SD card adapter or an eMMC writer together when you purchase eMMC modules.
https://www.hardkernel.com/shop/usb3-0- ... le-writer/
https://www.hardkernel.com/shop/emmc-mo ... s-upgrade/

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Re: Missing eMMC5.0 HS400 Flash Storage from newly purchased Odroid-XU4

Post by PT_Ops_support »

We included the eMMC written when we bought the Ordroid XU4 but not the storage as we thought it was included in the Odroid XU4.

Items bought:
ODROID-XU4
5V/4A Power Supply UK Plug
ODROID-XU4 Case Clear
Cooling Fan XU4 Blue - Thermal paste tube
USB3.0 eMMC Module Writer

Thank you.
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odroid (Fri Jun 04, 2021 3:08 pm)

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