the newly bought UPS3 got overheat

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the newly bought UPS3 got overheat

Unread postby benyung » Thu Jul 07, 2016 10:11 pm

I had bought 2 UPS2 and 1 UPS3 before, so full experience on the switches, C1 or C2, on or off, however, the newly bought 2pc of UPS3 got the problem of overheat, my C1+ board red led keep flashing, and then the UPS board overheat. How to go forward?
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Re: the newly bought UPS3 got overheat

Unread postby odroid » Fri Jul 08, 2016 8:43 am

Remove the C1+ from UPS3 and let me know the LCD status on UPS3 board.
http://odroid.com/dokuwiki/doku.php?id= ... indicators
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Re: the newly bought UPS3 got overheat

Unread postby benyung » Fri Jul 08, 2016 3:01 pm

is blue when connected power, and no light if no power, same as usual before
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Re: the newly bought UPS3 got overheat

Unread postby odroid » Fri Jul 08, 2016 3:12 pm

Remove the battery and check the blue LED.
It must be blinking rapidly.

If the red LED keeps flashing, the output voltage from the UPS3 should be a problem.
Please keep charging the UPS3 board and connect it to C1+ once the blue LED is off.
It will narrow down the root causes.
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Re: the newly bought UPS3 got overheat

Unread postby benyung » Fri Jul 08, 2016 6:12 pm

But overheat is not the battery, it is the UPS3 board overheat
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Re: the newly bought UPS3 got overheat

Unread postby odroid » Sat Jul 09, 2016 8:40 am

I see.
We need to look into your UPS3 board to know what's wrong.
Please contact "odroid at hardkernel dot com" with a link of this thread.
She will help your RMA process if you purchased the board from us directly.
Otherwise contact your local distributor. Sorry for the inconvenience caused.
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