Smartpower 2 burnt and not working

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startotr
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Smartpower 2 burnt and not working

Post by startotr »

I received two smartpower2 today,

when I plugged them to power adapter,

the first one: powered on -> replugged -> not working -> try with another adapter -> burnt with smoke
the second one: not powered on (the lcd just blinks and no wifi signal and no sign of red/blue leds)

actually, this is not the first time.

I bought two smartpowers Aug. and had the same problems, though that I mistakenly broke them and threw them into the trash.

but this time I am sure I received the defective items. please check my order #HK2010063804 and #HK2008057221.

hope I can get an immediate exchange

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odroid
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Re: Smartpower 2 burnt and not working

Post by odroid »

According to the first order number, I saw you bought them in Korea. I couldn't find the second order number in our sales log. Please double check the order number again.
Anyway, send us the damaged units and we will check/replace them very soon.
Please write a simple description about the problem on a paper and put it in to the shipping package together.

BTW, which devices did you connect to the SmartPower2?
We've shipped over 2000 SmartPower units and the defective rate was not so high.

startotr
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Re: Smartpower 2 burnt and not working

Post by startotr »

I tried to power on pixel 3 with the last ordered item

this time it just burnt without device power connection

I'll send the items with the descriptions
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