My N2 heatsink can't touch the chip(s922x & ram) of board

Post Reply
min5215
Posts: 6
Joined: Tue Jul 30, 2019 12:00 am
languages_spoken: english
ODROIDs: N2
Has thanked: 0
Been thanked: 0
Contact:

My N2 heatsink can't touch the chip(s922x & ram) of board

Unread post by min5215 » Tue Jul 30, 2019 12:34 am

is any one had the same problem ??
or this is just a bad heatsink ? can i change or buy another one??
thanks !

Image

User avatar
odroid
Site Admin
Posts: 33297
Joined: Fri Feb 22, 2013 11:14 pm
languages_spoken: English
ODROIDs: ODROID
Has thanked: 376 times
Been thanked: 449 times
Contact:

Re: My N2 heatsink can't touch the chip(s922x & ram) of board

Unread post by odroid » Tue Jul 30, 2019 10:26 am

Your heatsink seems to be bent too much.
We will try to send you a flat heatsink.
Where did you buy your N2?
From our web-store directly? or other distributor/reseller?

min5215
Posts: 6
Joined: Tue Jul 30, 2019 12:00 am
languages_spoken: english
ODROIDs: N2
Has thanked: 0
Been thanked: 0
Contact:

Re: My N2 heatsink can't touch the chip(s922x & ram) of board

Unread post by min5215 » Tue Jul 30, 2019 11:12 am

thank you very much~
i bought it from Ruten (a acuton website in Taiwan),
should just be a common seller~

have any distributor here(Taiwan) , i want to buy new one ?

User avatar
odroid
Site Admin
Posts: 33297
Joined: Fri Feb 22, 2013 11:14 pm
languages_spoken: English
ODROIDs: ODROID
Has thanked: 376 times
Been thanked: 449 times
Contact:

Re: My N2 heatsink can't touch the chip(s922x & ram) of board

Unread post by odroid » Tue Jul 30, 2019 11:22 am

We don't have any official distributor in Taiwan.
https://www.hardkernel.com/distributors/

We will have an internal discussion and make a reply by tomorrow.

min5215
Posts: 6
Joined: Tue Jul 30, 2019 12:00 am
languages_spoken: english
ODROIDs: N2
Has thanked: 0
Been thanked: 0
Contact:

Re: My N2 heatsink can't touch the chip(s922x & ram) of board

Unread post by min5215 » Tue Jul 30, 2019 11:54 am

That's all right~
i will buy some thermal silicone pad to put between heatsink and N2 temporarily
any better proposal to share in the forum ~~thank you so much~

min5215
Posts: 6
Joined: Tue Jul 30, 2019 12:00 am
languages_spoken: english
ODROIDs: N2
Has thanked: 0
Been thanked: 0
Contact:

Re: My N2 heatsink can't touch the chip(s922x & ram) of board

Unread post by min5215 » Tue Aug 06, 2019 7:47 pm

thanks Hardkernel so much for brand new heatsink~
ship from South Korea to Taiwan is all free.
the new heatsink is so fitted for N2 ,
thanks * N ~

faldroid
Posts: 2
Joined: Tue Jan 14, 2020 4:29 am
languages_spoken: french
ODROIDs: odroid N2
Has thanked: 0
Been thanked: 0
Contact:

Re: My N2 heatsink can't touch the chip(s922x & ram) of board

Unread post by faldroid » Tue Jan 14, 2020 4:54 am

Hello
I have exactly the same problem as "min5215" on the N2 that I recently received.
there is no contact between processor / ram and heatsink.
I'm not sure what to do, I hesitate to send it back to the supplier for an exchange.
for now I add a lot of thermal paste to make contact with the processor but it is not a reliable solution. I took some photo of the crooked dissipator if you want to see.

odroidn2user
Posts: 108
Joined: Fri Oct 25, 2019 4:14 pm
languages_spoken: english
ODROIDs: N2
Has thanked: 24 times
Been thanked: 19 times
Contact:

Re: My N2 heatsink can't touch the chip(s922x & ram) of board

Unread post by odroidn2user » Tue Jan 14, 2020 5:16 am

I had the same thing, the heatsink was bent and the heatsink didn't touch the processor and ram chips.
I tried the extra paste route, but the thermal dynamics weren't great. It kept heating to quickly.

I contacted my seller (odroid.co.uk in my case) and sent it back / RMA. They changed the heatsink and returned it to me.
Not ideal, was a bit of a headache (postal services did something weird somewhere) but in the end it worked out.

Hardkernel seems to have a quality control problem with their heatsinks.

soerenderfor
Posts: 23
Joined: Sun Jun 17, 2018 10:01 pm
languages_spoken: Danish, English
ODROIDs: ODROID U3, ODROID C2, ODROID XU4, ODROID N2, ODROID H2.
Has thanked: 1 time
Been thanked: 0
Contact:

Re: My N2 heatsink can't touch the chip(s922x & ram) of board

Unread post by soerenderfor » Tue Jan 14, 2020 3:27 pm

I don't know about the exact return policys around the world.

I don't think it is a good idea to fix something that is clearly wrong..

I know Hardkernel/Odroid just return the damage product, if it is a "factory problem" no problems.

In Denmark, It can and will result in troubles with returning the product. In DK if you do such a thing there is 100% no return. Often people just do something and it can make the problem worse..

I will make it clear i only speak for the returning policy in my contry - DK

Best Regards

Post Reply

Return to “Hardware and peripherals”

Who is online

Users browsing this forum: No registered users and 1 guest