WHITE SCREEN problem

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msx45
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WHITE SCREEN problem

Unread post by msx45 » Fri Dec 07, 2018 1:26 am

Hello ,

i buy a ODROID GO 16 September 2018
It worked very well

Since 2 days i have got white screen

1 ) i try with SD and NO SD

2) i check the ribbon cable of display , and is ok

3) i erase the firmware and put the new firmware


But the problem is always here


Please need help .....



Best regard

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Re: WHITE SCREEN problem

Unread post by odroid » Fri Dec 07, 2018 12:14 pm

How is the LEDs status?

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Re: WHITE SCREEN problem

Unread post by msx45 » Fri Dec 07, 2018 7:45 pm

With SD the blue LED is always ON
With no SD the blue led is always blinking

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Re: WHITE SCREEN problem

Unread post by crashoverride » Sat Dec 08, 2018 5:05 am

msx45 wrote:With SD the blue LED is always ON
With no SD the blue led is always blinking
This indicates the device firmware is active. The blue LED flashes when there is an error (no SD card detected). Since the SD card can be detected (solid blue LED), it means the board and SPI bus are functioning. This limits the issue to the LCD display.

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Re: WHITE SCREEN problem

Unread post by odroid » Sat Dec 08, 2018 10:58 am

Did you follow this instruction to download the firmware?
https://wiki.odroid.com/odroid_go/firmware_update

Can you show us your LCD and connection pictures?

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Re: WHITE SCREEN problem

Unread post by msx45 » Sat Dec 08, 2018 6:47 pm

Hello ,
yes i follow this procedure
and no problem to erase and flashing the firmware

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Re: WHITE SCREEN problem

Unread post by crashoverride » Sat Dec 08, 2018 7:41 pm

Based on the image provided, it appears the LCD connector is not fully inserted.

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Re: WHITE SCREEN problem

Unread post by msx45 » Sat Dec 08, 2018 9:09 pm

I removed the pcb
and tried to push deeper the screen cable

But the problem is always present


it worked well for 3 months.....

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Re: WHITE SCREEN problem

Unread post by crashoverride » Sat Dec 08, 2018 9:18 pm

The LCD cable white line should be very close to the edge of the connector. Make sure the connector is opened (the black frame slides away from the connector) to allow the cable to insert fully. After the cable is inserted, the connector should be closed again to secure the cable in place.
Image

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Re: WHITE SCREEN problem

Unread post by msx45 » Sat Dec 08, 2018 9:44 pm

YES i open the connector i push the display cable deeper that i can and after i close the connector
The white line that is printed on the display cable is not so close that your photo

I can not push as deep as on your picture

I don't understand why is working 3 months very well and now the connector is not ok ?

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Re: WHITE SCREEN problem

Unread post by msx45 » Mon Dec 10, 2018 3:40 am

So the problem is probably the screen

i want to buy a new one (5$)
https://www.hardkernel.com/shop/2-4inch ... odroid-go/

But shipping is 15$ (plus the custom taxes)
is there a way to reduce the shipping price (not to use FEDEX) ?

I buyed my Odroid GO 32$ + 15$ shipping but i had to pay 32$ of custom taxes (FEDEX) (France)

With USPS the custom taxes is very high !!
Last edited by msx45 on Mon Dec 10, 2018 2:48 pm, edited 1 time in total.

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Re: WHITE SCREEN problem

Unread post by odroid » Mon Dec 10, 2018 9:13 am

I agree that Fedex shipping cost is quite expensive.
But we have no option for USPS or cheaper mailing. Sorry about that.

Can you please try to find a distributor in Europe who sells the 2.4" LCD module?
https://www.hardkernel.com/distributors/

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Re: WHITE SCREEN problem

Unread post by msx45 » Mon Dec 10, 2018 3:16 pm

Hello ,
sorry in Europe i don't find a distributor that sell a screen for Odroid GO

Fedex shipping cost is quite expensive but custom taxes is more expensive that the shipping cost...

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Re: WHITE SCREEN problem

Unread post by odroid » Mon Dec 10, 2018 3:27 pm

UK distributor seems to sell it.
https://www.odroid.co.uk/index.php?rout ... uct_id=840
But I'm not sure whether they ship to France or not :?:

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Re: WHITE SCREEN problem

Unread post by kcoles » Mon Dec 10, 2018 8:15 pm

I had this recently and a hard reset sorted it.

Turn off, Hold down Menu, Turn on, Keep menu pressed until menu starts.

Worth a try.

Regards,

Keith.

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Re: WHITE SCREEN problem

Unread post by msx45 » Mon Dec 10, 2018 11:32 pm

Thank you Keith
i try your solution but that don't work for me

I've buy a new ODROID GO in France (FRANCE ROBOTIQUE) for 50 euros with shipping
The screen in UK with shipping cost 19 euros

I keep you informed if it's the display or the PCB

With 2 ODROID GO console i can play with FMSX multiplayer

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Re: WHITE SCREEN problem

Unread post by msx45 » Sat Dec 22, 2018 12:49 am

Hello ,
I received my second ODROID GO

I put the new screen on the broken console
and everything works well

So the problem comes from the screen

Is there a warranty on the console ?

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Re: WHITE SCREEN problem

Unread post by mad_ady » Sat Dec 22, 2018 1:51 am

If you got it from Europe you may have 1-2 years warranty, otherwise warranty is only for a few weeks due to "development board" status of Hardkernel's products (so you can't return it if you burn it while tinkering.

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Re: WHITE SCREEN problem

Unread post by kcoles » Sat Dec 22, 2018 10:46 pm

The UK site does the screen on its own if that ends up being your only choice
https://www.odroid.co.uk/index.php?rout ... uct_id=840

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Re: WHITE SCREEN problem

Unread post by msx45 » Tue Jan 22, 2019 1:35 am

Hello ,
finally I bought a LCD screen on FRANCE ROBOTIQUE for 14 euros with shipping included

I changed the LCD screen and everything is back to normal


So I confirm it was the screen....

it looks fragile these LCD screens !!!

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