New Cloudshell 2 is different then the one the guide

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tailde
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New Cloudshell 2 is different then the one the guide

Unread post by tailde » Sun May 20, 2018 3:28 am

Hi

My cloudshell 2 arrived and I'm not amused.
First the Micro USB 3.0 socket and the board is loose and doesn't work.
Secondly, the case is different then the one shown on the website or the tutorial video. I can't find any information on the new case.
I've included pictures:

https://imgur.com/a/yI2ea8m

mrperfekotne
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Re: New Cloudshell 2 is different then the one the guide

Unread post by mrperfekotne » Sun May 20, 2018 4:03 am

That because there is more than one version of cloudshell 2 :)

V 2.0: https://wiki.odroid.com/accessory/add-o ... ssembling2

V 1.0: https://wiki.odroid.com/accessory/add-o ... assembling

tailde
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Re: New Cloudshell 2 is different then the one the guide

Unread post by tailde » Sun May 20, 2018 4:11 am

Ok thank you!
But the USB connector is still loose. It almost falls off. This is not normal?

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rooted
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Re: New Cloudshell 2 is different then the one the guide

Unread post by rooted » Sun May 20, 2018 5:32 am

No it's not normal, you mean all USB are loose when attached to the xu4?

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Re: New Cloudshell 2 is different then the one the guide

Unread post by odroid » Mon May 21, 2018 10:10 am

The USB 3.0 device connector on your CS2 board seems to be damaged.
Please contact "odroid at hardkernel dot com" with a link of this thread.
She will help your RMA process if you purchased the board from us directly.
Otherwise, contact your local distributor.

tailde
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Re: New Cloudshell 2 is different then the one the guide

Unread post by tailde » Tue May 22, 2018 10:13 pm

odroid wrote:The USB 3.0 device connector on your CS2 board seems to be damaged.
Please contact "odroid at hardkernel dot com" with a link of this thread.
She will help your RMA process if you purchased the board from us directly.
Otherwise, contact your local distributor.
I send an e-mail yesterday but I did not yer receive any response.

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rooted
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Re: New Cloudshell 2 is different then the one the guide

Unread post by rooted » Tue May 22, 2018 10:48 pm

Send an email to <odroidcontact at gmail dot com> if no response from the Hardkernel email.

Also remember they are in Korea, so time may not have coincided with your email.

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Re: New Cloudshell 2 is different then the one the guide

Unread post by mad_ady » Wed May 23, 2018 12:13 am

They're also on holiday...

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Re: New Cloudshell 2 is different then the one the guide

Unread post by rooted » Wed May 23, 2018 12:16 am

I haven't seen that mentioned, what holiday?

I'm going out on a limb and guessing Buddha's birthday.

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Re: New Cloudshell 2 is different then the one the guide

Unread post by odroid » Wed May 23, 2018 9:29 am

Yes, Buddha's birthday is our national holiday. Christmas is a holiday too interestingly. Everything is fair in Korea hopefully :o

Anyway, I hope our sales team will reply today.

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Re: New Cloudshell 2 is different then the one the guide

Unread post by rooted » Wed May 23, 2018 9:33 am

Holliday's are great, I just didn't see it posted anywhere that you guys were on a break ;)

I only use Tapatalk app so it would be easy for me to miss :eek:

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Re: New Cloudshell 2 is different then the one the guide

Unread post by phillcoxon » Sun Aug 19, 2018 8:59 am

I just walked into my office and found my USB 3.0 connector had fallen off my Cloudshell2 board today :( The USB 3.0 connector had been a bit loose too but was still working. Apparently it wasn't attached well enough to last the distance though. Very frustrating. I'll send an email.

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