oCAM USB 3.0 Camera - Blurry image out of the box

[Palo]

Hi Guys

Recently purchased a XU4 + oCam, and while the XU4 works as expected, I can't get the oCam to focus on anything regardless of how far the object is from the camera. Have tried running the oCam viewer program in Windows and a Python script using OpenCV under Ubuntu 18, and the result is the same.

Have also tried flashing to the latest firmware however that hasn't made any difference either.

Are there any further troubleshooting steps I can take before I put it down to a faulty unit and RMA it?

Thanks

Paul

[odroid]

Can you share a screen capture of the oCam viewer program to be checked by oCam developers?

[WITHROBOT]

Would you let us know if you have tried to adjust the focus by rotating the lens?
oCam is a "M12 lens replaceable" camera, so you can change the focus by rotating the lens as well as replace with any M12 lens.

[Palo]

Hi

Image attached and yes have tried rotating the lens but does not make a difference.

Capture.PNG (1.68 MiB) Viewed 177 times

Thanks

Paul

[WITHROBOT]

It looks like a typical out-of-focus image.

Rotating the lens from the lowest to the highest position changes the image somewhat or not at all?

[Palo]

Hi

Have tried rotating the lens, and there is no difference.

Thanks

Paul

[WITHROBOT]

If that's the case, it seems the camera is defective and you may want follow the RMA procedure through your local vendor.
As mentioned, however, this is our first case seeing this kind of problem and have no clue to it.