ODROID VU7+ White screen with lines

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axelray
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ODROID VU7+ White screen with lines

Unread post by axelray » Wed Apr 25, 2018 8:14 pm

Hello, I just received my VU7+ today, when I power it on without plugging the hdmi it already looks like this, tried with USB 3.0 of a macbook still the same, tried plugging the hdmi to XU4 and macbook and still the same, my macbook changed resolution but the vu7 remained like that. Is this a defect?
31237769_10212092858696864_6852106818579085760_n.jpg
31237769_10212092858696864_6852106818579085760_n.jpg (116.09 KiB) Viewed 817 times

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Re: ODROID VU7+ White screen with lines

Unread post by odroid » Wed Apr 25, 2018 9:15 pm

Which OS image and Kernel version do you use on XU4?
Did you set 1024x600 resolution with DVI mode by editing the boot.ini file?

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Re: ODROID VU7+ White screen with lines

Unread post by axelray » Thu Apr 26, 2018 7:11 pm

odroid wrote:Which OS image and Kernel version do you use on XU4?
Did you set 1024x600 resolution with DVI mode by editing the boot.ini file?


Hello, I did but it didn't help. Just plugging the USB alone it's already like that. :(

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Re: ODROID VU7+ White screen with lines

Unread post by odroid » Thu Apr 26, 2018 8:43 pm

odroid wrote:Which OS image and Kernel version do you use on XU4?

axelray
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Re: ODROID VU7+ White screen with lines

Unread post by axelray » Fri Apr 27, 2018 12:18 pm

odroid wrote:
odroid wrote:Which OS image and Kernel version do you use on XU4?
Hello, this is the filename of the image I used in Etcher: ubuntu-16.04.3-4.14-mate-odroid-xu4-20171212.img.xz

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Re: ODROID VU7+ White screen with lines

Unread post by odroid » Fri Apr 27, 2018 2:04 pm

Ok. The OS image should be fine.
Let's try to narrow down root causes.

What happens if you connect XU4 to a normal monitor?
Do you have any other HDMI cable to try?

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Re: ODROID VU7+ White screen with lines

Unread post by axelray » Fri Apr 27, 2018 2:42 pm

odroid wrote:Ok. The OS image should be fine.
Let's try to narrow down root causes.

What happens if you connect XU4 to a normal monitor?
Do you have any other HDMI cable to try?
My XU4 connects to my monitor and displays fine.
I tried different HDMI cables as well for the XU4 and the VU7 and it's still the same.

This is what the seller told me to do, should I try this first?

"Message from Odroid:

Install Android OS on the microSD card instead of Linux. And check whether the screen is functioning. Search this on google : odroid-xu4:os_images:android:android [ODROID Wiki] download : for microSD Card : android-4.4.4-alpha-6.2-sd_installer-odroidxu4-20180416.img.zip Flash it with Etcher."

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Re: ODROID VU7+ White screen with lines

Unread post by odroid » Fri Apr 27, 2018 2:46 pm

No. You don't need to try Android.

Please edit /media/boot/boot.ini file in Ubuntu.

Force to enable 1024x600 mode. Uncomment the line.
https://github.com/mdrjr/5422_bootini/b ... ot.ini#L94

Disable HDMI mode and enable DVI mode too.
https://github.com/mdrjr/5422_bootini/b ... #L120-L125

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Re: ODROID VU7+ White screen with lines

Unread post by pinkodroid » Sat Apr 28, 2018 1:14 am

If you are not familiar on editing boot.ini file, follow the link.
viewtopic.php?f=95&t=29096#p207227

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Re: ODROID VU7+ White screen with lines

Unread post by axelray » Mon Apr 30, 2018 12:41 pm

odroid wrote:No. You don't need to try Android.

Please edit /media/boot/boot.ini file in Ubuntu.

Force to enable 1024x600 mode. Uncomment the line.
https://github.com/mdrjr/5422_bootini/b ... ot.ini#L94

Disable HDMI mode and enable DVI mode too.
https://github.com/mdrjr/5422_bootini/b ... #L120-L125
I edited the boot.ini file, tried on a normal monitor
31576756_10212124525928525_1262156524537511936_n.jpg
31576756_10212124525928525_1262156524537511936_n.jpg (171.12 KiB) Viewed 740 times
tried on the VU7+ and it's still the same issue
31646741_10212124526008527_2005686818846015488_n.jpg
31646741_10212124526008527_2005686818846015488_n.jpg (268.08 KiB) Viewed 740 times

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Re: ODROID VU7+ White screen with lines

Unread post by odroid » Mon Apr 30, 2018 5:26 pm

I see. You might do as much as you could.
Please contact "odroidinc" with a link of this thread.
They will help your Vu7A+ RMA process.
Sorry for the inconvenience caused.

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