tmihai20 wrote:I got a little worried, I have received a response from sales, I think. DHL (probably South Korea) made a mess, but they are insisting that HardKernel made it. One of the packages, the correct one (I hope), is already in Romania. DHL still insists that I provide them papers for the first 2 (wrong) deliveries. Please do not chose DHL in the future, they are charging extra bucks or euros for their services (about 22 EUR here in Romania). EMS should be enough, even if it takes longer. I have read about a lot of issues with DHL.
A lot of deliverers do this. FedEx does it as well. The problem is, that the package has to go through customs, and depending on your country you have to pay taxes for it.
Here in Germany for example if, the package value exceed 20 Euros you have to pay taxes. Or else the package is stucked in customs. DHL and FedEx (probably other parcel services as well) provide a service (unasked) to pay the taxes for you upfront, and then deliver your package to you, or else you would have to go to the nearest custom hub and buy out your package yourself.
That "service" is what UPS and FedEx want to be paid (even if you never asked for it). So they charge you a fee (in Germany around 12 Euros i think) plus the taxes they paid.
In worst cases you pay something like 5 Euros taxes as well as 12 Euros DHL/FedEx fee. Which can be annoying.
I think FedEx now offers a service, where you create an "account" at FedEx and deposit money in there. If you receive a package and they have to pay taxes to get it through customs, they take it from your account. That way you don't have to pay the fee, or maybe less fee, I'm not sure, haven't done that.